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"Knowing your Sponsor" - Questions about "Business Outcome"
Hello,

i am referring to the already existing discussion here:

http://www.projectmanagement.com/discussio...roject-Sponsor-

I have to ask a bunch of questions and to have more transparency and a better overview for your participation i will divide them in several postings.

What is this about?
In short: It is about what questions to ask your sponsor as a project manger in your very first meeting to set a baseline during initiation phase.

In long: please refer to the before mentioned thread fur detailed information.

Here are the questions about "Business Outcome":

==========================================

Business Outcome

Assuming we had completed the project and it were now up and running ...

What would make the project a success for you?

What is the primary payoff you are hoping to receive?
Greater Business Efficiency?
Greater Market Share?
Improved Customer Service?
Increased Revenue?
Short/Long Term Profits?

What methods will you use to quantify your targets?
Reduced Costs?
Return On Investment (ROI?)

What is required to know that these benefits have been achieved?

What are the conditions that would force a project shut down?


=============================================

Please review them and leave your comment, correction, enhancement or addition. Any feedback is highly welcome!

And please lookout for the other sections also; thank you very much in advance.

Every participant will receive the result of this initiative if wanted.

Regards,

Markus
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I think benefits from the specific project might be realized in the long run and the question of "what is required to know that these benefits have been achieved?" might be duplicated from the other questions in "Business Outcome".
...
1 reply by Markus Kopko, PMP
Nov 22, 2016 4:49 AM
Markus Kopko, PMP
...
Hi Sungjoon,

ok, you think this question might be deliver redundant results?
What do others think here?
Should this question mentioned by Sungjoon deleted in this section?

Regards,

Markus
It all depends on the goals set at the beginning of the project in terms of what is expected from the outcome of this project.

Different projects have different criteria for defining if it was a success or not.
...
1 reply by Markus Kopko, PMP
Nov 22, 2016 4:47 AM
Markus Kopko, PMP
...
Hello Rami,

well, this first meeting/interview with the project sponsor is all about this goal setting you talk about, right? So, would you intent with your comment that questions about the business outcome should be asked later in the process, maybe after the goals/objectives where defined already.
Or did i get you wrong here?

And of course you are right about the difference success criteria in difference projects.
This meeting/interview should be used to find out/define those criteria for this specific project. So what do you think would be the right question(s) therefore?

Thank you a lot for your always professional and high valuable inputs.

Regards,

Markus
Network:4607
improved process and greater customer satisfaction
...
1 reply by Markus Kopko, PMP
Nov 22, 2016 4:42 AM
Markus Kopko, PMP
...
Hello Anupam,

do you want us to add this points to the question about the primary payoff?
Nov 21, 2016 9:37 PM
Replying to Anupam
...
improved process and greater customer satisfaction
Hello Anupam,

do you want us to add this points to the question about the primary payoff?
...
1 reply by Anupam
Nov 24, 2016 9:21 AM
Anupam
...
What are the success criteria that will indicate customer satisfaction, benefits delivered?
Nov 21, 2016 11:12 AM
Replying to Rami Kaibni
...
It all depends on the goals set at the beginning of the project in terms of what is expected from the outcome of this project.

Different projects have different criteria for defining if it was a success or not.
Hello Rami,

well, this first meeting/interview with the project sponsor is all about this goal setting you talk about, right? So, would you intent with your comment that questions about the business outcome should be asked later in the process, maybe after the goals/objectives where defined already.
Or did i get you wrong here?

And of course you are right about the difference success criteria in difference projects.
This meeting/interview should be used to find out/define those criteria for this specific project. So what do you think would be the right question(s) therefore?

Thank you a lot for your always professional and high valuable inputs.

Regards,

Markus
...
1 reply by Rami Kaibni
Nov 22, 2016 12:13 PM
Rami Kaibni
...
Hi Markus,

Always glad to participate.

I agree with you, those questions need to be asked and all thosecquestions you've mentioned are valid. I was just supporting you with the statement I've mentioned in my first comment and ellaborating on project success criteria.

On the other hand, some question might be difficult to answer from the first meeting like ROI, Reduced Costs and methods for quantifying targets. I would advise to defer those for a second or third meeting.

Just my two cents.
Nov 21, 2016 10:05 AM
Replying to Sungjoon Park
...
I think benefits from the specific project might be realized in the long run and the question of "what is required to know that these benefits have been achieved?" might be duplicated from the other questions in "Business Outcome".
Hi Sungjoon,

ok, you think this question might be deliver redundant results?
What do others think here?
Should this question mentioned by Sungjoon deleted in this section?

Regards,

Markus
Nov 22, 2016 4:47 AM
Replying to Markus Kopko, PMP
...
Hello Rami,

well, this first meeting/interview with the project sponsor is all about this goal setting you talk about, right? So, would you intent with your comment that questions about the business outcome should be asked later in the process, maybe after the goals/objectives where defined already.
Or did i get you wrong here?

And of course you are right about the difference success criteria in difference projects.
This meeting/interview should be used to find out/define those criteria for this specific project. So what do you think would be the right question(s) therefore?

Thank you a lot for your always professional and high valuable inputs.

Regards,

Markus
Hi Markus,

Always glad to participate.

I agree with you, those questions need to be asked and all thosecquestions you've mentioned are valid. I was just supporting you with the statement I've mentioned in my first comment and ellaborating on project success criteria.

On the other hand, some question might be difficult to answer from the first meeting like ROI, Reduced Costs and methods for quantifying targets. I would advise to defer those for a second or third meeting.

Just my two cents.
...
1 reply by Markus Kopko, PMP
Nov 23, 2016 4:38 AM
Markus Kopko, PMP
...
Hello Rami,

got it. Thanks a lot again.
In general this questionairre should be a help for the project manager who should act like a journalist in this first and may be eventually follow up meetings.
The answers/results will develop and change over time, i am sure.
And may be in the first meeting there will be even no answer to some of the questions but may be than in the second or third or ... right?
In addition this meeting will start a thinking process on the sponsors side also (hopefully).
The tool/template i have in mind should just support this process in a hopefully effective way for the project manager and all the other project participants.
Thanks again for your great inputs. You will be one of the first ones who will receive the version 1.0. ;)

Regards,

Markus
Nov 22, 2016 12:13 PM
Replying to Rami Kaibni
...
Hi Markus,

Always glad to participate.

I agree with you, those questions need to be asked and all thosecquestions you've mentioned are valid. I was just supporting you with the statement I've mentioned in my first comment and ellaborating on project success criteria.

On the other hand, some question might be difficult to answer from the first meeting like ROI, Reduced Costs and methods for quantifying targets. I would advise to defer those for a second or third meeting.

Just my two cents.
Hello Rami,

got it. Thanks a lot again.
In general this questionairre should be a help for the project manager who should act like a journalist in this first and may be eventually follow up meetings.
The answers/results will develop and change over time, i am sure.
And may be in the first meeting there will be even no answer to some of the questions but may be than in the second or third or ... right?
In addition this meeting will start a thinking process on the sponsors side also (hopefully).
The tool/template i have in mind should just support this process in a hopefully effective way for the project manager and all the other project participants.
Thanks again for your great inputs. You will be one of the first ones who will receive the version 1.0. ;)

Regards,

Markus
...
1 reply by Rami Kaibni
Nov 23, 2016 11:45 AM
Rami Kaibni
...
Hi Markus,

I totally agree with you and I look forward to receiving the first version of this template. Thanks for your efforts. This is a great exercise.

Good Luck :D
Nov 23, 2016 4:38 AM
Replying to Markus Kopko, PMP
...
Hello Rami,

got it. Thanks a lot again.
In general this questionairre should be a help for the project manager who should act like a journalist in this first and may be eventually follow up meetings.
The answers/results will develop and change over time, i am sure.
And may be in the first meeting there will be even no answer to some of the questions but may be than in the second or third or ... right?
In addition this meeting will start a thinking process on the sponsors side also (hopefully).
The tool/template i have in mind should just support this process in a hopefully effective way for the project manager and all the other project participants.
Thanks again for your great inputs. You will be one of the first ones who will receive the version 1.0. ;)

Regards,

Markus
Hi Markus,

I totally agree with you and I look forward to receiving the first version of this template. Thanks for your efforts. This is a great exercise.

Good Luck :D
Hi Markus

Might be me, but how much difference you make between Objective and Business outcome?
In both case I would suggest a reminder that to see the impact of a change you need to have made a measurement before the change and to repeat at the end. Often that is not in the project, project didn't exist before the project and team is dissolve before result can be measure.

PS great exercise looking forward for you result, Thanks
Posted on both questions
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