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I think benefits from the specific project might be realized in the long run and the question of "what is required to know that these benefits have been achieved?" might be duplicated from the other questions in "Business Outcome".
It all depends on the goals set at the beginning of the project in terms of what is expected from the outcome of this project.
Different projects have different criteria for defining if it was a success or not.
improved process and greater customer satisfaction
do you want us to add this points to the question about the primary payoff?
well, this first meeting/interview with the project sponsor is all about this goal setting you talk about, right? So, would you intent with your comment that questions about the business outcome should be asked later in the process, maybe after the goals/objectives where defined already.
Or did i get you wrong here?
And of course you are right about the difference success criteria in difference projects.
This meeting/interview should be used to find out/define those criteria for this specific project. So what do you think would be the right question(s) therefore?
Thank you a lot for your always professional and high valuable inputs.
ok, you think this question might be deliver redundant results?
What do others think here?
Should this question mentioned by Sungjoon deleted in this section?
Always glad to participate.
I agree with you, those questions need to be asked and all thosecquestions you've mentioned are valid. I was just supporting you with the statement I've mentioned in my first comment and ellaborating on project success criteria.
On the other hand, some question might be difficult to answer from the first meeting like ROI, Reduced Costs and methods for quantifying targets. I would advise to defer those for a second or third meeting.
Just my two cents.
got it. Thanks a lot again.
In general this questionairre should be a help for the project manager who should act like a journalist in this first and may be eventually follow up meetings.
The answers/results will develop and change over time, i am sure.
And may be in the first meeting there will be even no answer to some of the questions but may be than in the second or third or ... right?
In addition this meeting will start a thinking process on the sponsors side also (hopefully).
The tool/template i have in mind should just support this process in a hopefully effective way for the project manager and all the other project participants.
Thanks again for your great inputs. You will be one of the first ones who will receive the version 1.0. ;)
I totally agree with you and I look forward to receiving the first version of this template. Thanks for your efforts. This is a great exercise.
Good Luck :D
Might be me, but how much difference you make between Objective and Business outcome?
In both case I would suggest a reminder that to see the impact of a change you need to have made a measurement before the change and to repeat at the end. Often that is not in the project, project didn't exist before the project and team is dissolve before result can be measure.
PS great exercise looking forward for you result, Thanks
Posted on both questions
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