Project Management

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Client Satisfaction

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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
From your own experience with your clients on different projects, can you think of a common thing that brought satisfaction to the client ?
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James Furness Associate Director of Project Management| Disney Streaming Services Cheadle Hulme, Cheshire, United Kingdom
Jan 23, 2017 1:36 PM
Replying to Rami Kaibni
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That makes sense James - It is true although some clients might get offended as they might take it the wrong way thinking that you do not want to make decisions, etc. It depends on the client.
Thanks for the reply Rami, I agree with what you say here and i've experienced this first hand. We try to educate our clients as we're generally more experienced in running projects and they have engaged with my consultancy for a reason.

It's something we have to tread very carefully with at times but by explaining the reasons why we need their input, usually gets the right response. We only do it with best intentions
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1 reply by Rami Kaibni
Jan 24, 2017 11:42 AM
Rami Kaibni
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That is exactly right James - I totally agree with you.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Jan 24, 2017 7:06 AM
Replying to James Furness
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Thanks for the reply Rami, I agree with what you say here and i've experienced this first hand. We try to educate our clients as we're generally more experienced in running projects and they have engaged with my consultancy for a reason.

It's something we have to tread very carefully with at times but by explaining the reasons why we need their input, usually gets the right response. We only do it with best intentions
That is exactly right James - I totally agree with you.
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