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Basic Rules when attending a live webinar

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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
I've realized that during some live webinars or PMTalent16 webinar, window chat has a lack of interest due to missing basic rules of behavior.

I'm compiling all the behaviors that I've observed.

What are from your point of view this Basic Rules that all we should ensure.
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
Dec 13, 2016 6:28 AM
Replying to Drew Craig
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There is an underlying assumption of professionalism here. I have seen some moderation, formal and participant driven, but largely an impossible task to squash completely. Also, when formal restrictions are applied, the ambiguity of the rules will be challenged.

Again, it is the responsibility of the attendees to act in a professional manner - that simple. This is not just here, but in many other areas. I had a consulting gig where there were meetings to remind employees of meeting etiquette.
@Andrew, good point!
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
Dec 13, 2016 9:50 PM
Replying to Vincent Guerard
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I think live webinars need a chat room where people give feedback. It is a nice place to share information complementing the presentation. Links to book refer in the conference are fine for me.

I think a level a professionalism is required.

In case like the Talent conference there is external chat room that let you share information not relevant to the conference like my link. and hi from ... when joining late in the conference.

in other webinar there is just too much going on the chat box and you lose interesting comments.

On the other hand I have seen a live webinar with no chat box, in that case it doesn't need to be live!

Maybe a reminder of webinar etiquette can be added to the information concerning PDU's
@Vincent, this "friendly reminder" of the etiquette I think that is a good idea, like this the moderator could focus on the QUESTIONS (I've written in capital letters as a great idea that I've seen in some presentations).
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
We are assuming the professionalism and an innate quality to know how to attend or participate in the chats, but I've remembered my first one I saw all the people said "Hi from XX", "Good morning from ZZ" and I wrote it too.

It means as a new practitioner or new member of this platform and webinars, we used to observe and perform similar to others, that maybe are good referents or not.
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1 reply by Anupam
Dec 14, 2016 10:32 PM
Anupam
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Yes. That is because moderator ask to announce the region/country from where you joined. I think that's a minimal courtesy :)
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Anne Nunn Program Manager | PMO Manager | Business Process | Continuous Improvement| Arcadis Highlands Ranch, Co, United States
My wishes for participants in a live Webinar where they are muted:
1) Enter a greeting stating where you are from - it's always nice to know who is in the audience
2) Follow the guidelines given by the meeting facilitator regarding how to raise questions (usually start with QUESTION in caps)
3) It is interesting to see the questions and comments (agreement, similar situations, etc) entered during the presentation. (If on topic, these keep me more engaged)
4) Don't include irrelevant comments, replies or links to irrelevant sites.
5) Thank the presenter and provide feedback during the closing.

I've had good success with including meeting guidelines - for either live or virtual meetings - as part of the opening title slide. I included the words "Help make this an effective meeting for all".
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2 replies by Mayte Mata Sivera and Rami Kaibni
Dec 14, 2016 2:50 PM
Rami Kaibni
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Great Points Anne - Well Said.
Dec 16, 2016 11:23 AM
Mayte Mata Sivera
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Great points Anne, thank you!
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 14, 2016 2:26 PM
Replying to Anne Nunn
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My wishes for participants in a live Webinar where they are muted:
1) Enter a greeting stating where you are from - it's always nice to know who is in the audience
2) Follow the guidelines given by the meeting facilitator regarding how to raise questions (usually start with QUESTION in caps)
3) It is interesting to see the questions and comments (agreement, similar situations, etc) entered during the presentation. (If on topic, these keep me more engaged)
4) Don't include irrelevant comments, replies or links to irrelevant sites.
5) Thank the presenter and provide feedback during the closing.

I've had good success with including meeting guidelines - for either live or virtual meetings - as part of the opening title slide. I included the words "Help make this an effective meeting for all".
Great Points Anne - Well Said.
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Anupam India
Dec 14, 2016 12:59 PM
Replying to Mayte Mata Sivera
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We are assuming the professionalism and an innate quality to know how to attend or participate in the chats, but I've remembered my first one I saw all the people said "Hi from XX", "Good morning from ZZ" and I wrote it too.

It means as a new practitioner or new member of this platform and webinars, we used to observe and perform similar to others, that maybe are good referents or not.
Yes. That is because moderator ask to announce the region/country from where you joined. I think that's a minimal courtesy :)
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Anupam India
Dec 14, 2016 12:47 PM
Replying to Mayte Mata Sivera
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@Anupam, thank you for sharing your thoughts. I think that we were at same webinar where moderator requested not bullying the presenter.
I am sure we were :)
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
Dec 14, 2016 2:26 PM
Replying to Anne Nunn
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My wishes for participants in a live Webinar where they are muted:
1) Enter a greeting stating where you are from - it's always nice to know who is in the audience
2) Follow the guidelines given by the meeting facilitator regarding how to raise questions (usually start with QUESTION in caps)
3) It is interesting to see the questions and comments (agreement, similar situations, etc) entered during the presentation. (If on topic, these keep me more engaged)
4) Don't include irrelevant comments, replies or links to irrelevant sites.
5) Thank the presenter and provide feedback during the closing.

I've had good success with including meeting guidelines - for either live or virtual meetings - as part of the opening title slide. I included the words "Help make this an effective meeting for all".
Great points Anne, thank you!
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
If I post a question I want to see answered by the presenter, I prefix it with QUESTION:

When I don't, the question is open to anyone to answer.
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
This morning I was in a life webinar. One of the attendees has written in Arabic, my thoughts have been, this guy has forgotten to change the keyboard settings. But, really, no idea what he wrote.

In less than a second, a participant has written in Spanish an insult, sincerely a very badly sounding word and has asked to please write in English or Spanish. I have participated in the chat, saying "@member X, please, do not use this kind of vocabulary here " or something like this, sincerely I don't remember. I was knocked by the comment that I've just read.

I do not know how many members or participants were today in the webinar that understand Spanish and observed this comment, but I found a lack of respect and professionalism.

When I've started this discussion, I was thinking to help the newbies to follow some N-ettiquete, maybe don't use capital letters, don't ask for the PDU's without checking before the FAQ's published, or if some presenters can share their thoughts about their wishes from the attendees, but never cross my mind add the word respect the others and don't use insults or bad words.
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