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How do you manage Change ?

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Saket Bansal Gurgaon, Haryana, India
In many cases project we work on also involves changes in way people currently work or use the system, As a project manager do you also work on Managing Change along with the solution you are developing ? if yes please share your approach. if not who does this in your projects?
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Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
Jan 31, 2017 9:35 PM
Replying to Saket Bansal
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Thank you for sharing, so you have business stakeholders playing the role of Change manager / Change agent .
The initiative is owned by the Business, not IT. For the purpose of preparing and educating the end-users, yes, the business group that owns the initiative is responsible for change management - the change is owned by the business. I, as the representative from IT, am there to support their activities.
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LORI WILSON RETIRED - Technical Project Manager| RETIRED - LifePoint Health Clarkston, Wa, United States
When working on a program for a large insurance company, I was trained in Motivational Interviewing. This is something that was born out of Behavioral Health, and really is about helping others find the motivation within themselves to want to accept or embrace change. The way to help evoke change in another person is to ask questions that create an "aha" moment - something that really makes them think about why the change is worth the effort. Motivational Interviewing is something I use almost every day in my job as a project manager. It is very effective and worth the effort to learn. I wish motivational interviewing was part of project management training. Here is a link if you are interested in learning a little more about this approach: http://www.motivationalinterviewing.org/. Using these skills helps me lead others to consider the benefits of accepting change and lowering resistance to change.
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1 reply by Mayte Mata Sivera
Feb 01, 2017 11:46 AM
Mayte Mata Sivera
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Lory, thank you for the link. Very interesting!
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Mayte Mata Sivera PMO Leader | Speaker | Author Ut, United States
Feb 01, 2017 10:12 AM
Replying to LORI WILSON
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When working on a program for a large insurance company, I was trained in Motivational Interviewing. This is something that was born out of Behavioral Health, and really is about helping others find the motivation within themselves to want to accept or embrace change. The way to help evoke change in another person is to ask questions that create an "aha" moment - something that really makes them think about why the change is worth the effort. Motivational Interviewing is something I use almost every day in my job as a project manager. It is very effective and worth the effort to learn. I wish motivational interviewing was part of project management training. Here is a link if you are interested in learning a little more about this approach: http://www.motivationalinterviewing.org/. Using these skills helps me lead others to consider the benefits of accepting change and lowering resistance to change.
Lory, thank you for the link. Very interesting!
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Ganesan Balaji PMP, RMP, PgMP Lead| --- Tx, United States
My experience has been that the project which identifies the change will make a preliminary study on the options and its impact and put it in change proposal document. This document is then sent to change management team and from there on it is change management team which takes it further with other stakeholders. For clarifications, the initiating project team is contacted. However, the impact of this change at program/organization level is done by change management group. Once the change is approved, the affected project teams are officially informed to incorporate the approved change.

In this manner, the integration project change with program/organization is taken care and all the teams are aligned to ensure business value is achieved
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Satish Sharma Certified SAP S4Hana 1909 Financials Expert| Freelance New Delhi, India
There are different approaches in handling change in Agile environment and traditional plan driven project management. In Agile, change is considered an evolution to the solution building process. Where as in plan driven approach, a sign plan is not allowed to significantly changed, if this become very pertinent, then it has a potential to scrap the whole project and do it again, but I don't foresee such a situation arise so often.

On the process of change, again in every project organisation clearly laid policies and committees govern the change process.
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George White Program Manager| US Navy Portsmouth, Va, United States
Change management starts with total buy in from upper management. Then you start with training and then being persistent with making sure everyone buys in and it will catch on and spread which will help the organization run smoother.
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Naomi Caietti Senior Project Manager | ePMO | Higher Education | Healthcare & IT| Linkedin.com/In/NaomiCaietti
Saket:
What kinds of project is it? Not all projects need change managers but all projects have some form, degreee and frame for change management.
Just delivered a webinar on this topic in Dec 2016. Listen here: https://www.projectmanagement.com/videos/2...Change-is-Hard-
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Grace Windsor Content Marketing Specialist| BrightWork Galway, Ireland
Hi Saket, I recently researched and published a blog article on change management. The piece outlines some key approaches (Strategic Change model, Kotter's 8-step process, Change Curve, and Lewin's Change Management Model) and best practices that may help you, https://www.brightwork.com/blog/leverage-c...better-projects
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Wade Harshman Scrum Master| GDIT Indianapolis, In, United States
There has been a lot of good information written about managing change. What we (project managers) sometimes neglect is planning for change. We lock in our project baseline and then have a meltdown when the project fails to conform to the plan.

I like what some of the others have said, above. Integrate your risk and change management from the beginning, and expect changes. Embrace change that adds value or minimizes waste, and focus on the goal of the project rather than merely following the plan.
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