Satish SharmaCertified SAP S4Hana 1909 Financials Expert| FreelanceNew Delhi, India
How you do you keep your daily communication powerful?
What all the power words you use to communicate important messages to your team? Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Professionally, always answer to the point and if you are not sure about the answer, be honest. People appreciate honesty in communication and this is powerful by itself. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Project Stakeholder process plus Neuro-linguistic Programming. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Try to ask questions.
Listen to what others say, clarify, repeat, summarize. Do not sell your own thoughts. Let your team develop their thoughts. Exercise: each day in one meeting only ask questions. No statements, no lectures. Do that for 2 weeks and all your words are powerful.
And let us know how it worked for you.
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2 replies by Naomi Caietti and Satish Sharma
Feb 21, 2017 6:57 PM
Naomi Caietti
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Thomas:
Summation is more powerful than most PMs realize. You are confirming the messages by just restating "is that what I heard you say." If used in an team meetings it gives your team members the opportunity to revisit an agenda item and get clarification, not walk away with assumptions, and validate for everyone in the room that this is what everyone heard.
Feb 22, 2017 12:42 AM
Satish Sharma
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Thanks Thomas and Naomi,
Listening and confirming whats getting conveyed are all important in a communication process.
I'd recommend these three things:
Make sure your communication is purposeful; your team will appreciate your focus.
Listen, ask clarifying questions and take notes. If you are talking and not listening you will miss many of the key messages from your sponsor, team and stakeholders.
Clarity in communication will deliver the right message at the right time to the right audience. Clarity is succinct, clear, crisp and coherent so that you only deliver messages necessary for that audience. Saving Changes...
Deepesh RammoorthyICT Project Manager ( PMP®AgilePM®Certified ScrumMaster® (CSM®))| Australian Red Cross Blood ServiceTarneit, Vic, Australia
Tailor to the Audience. adding words to what Naomi Caietti has said , Senior Management likes it Succinct. They want to hear that your project is delivering to the Business case and the strategic objectives. They want to hear anything that is going to threaten the Business case and Strategic Objectives.
Tell it like it is . What was achieved yesterday, what is at risk today, What should be done to mitigate the risks.
Know when to escalate and escalate promptly.
Also Thomas Walenta's suggestion is very powerful . "Listen to what others say, clarify, repeat, summarize."
Be an enabler to your team and equip them to give their best. Saving Changes...
Listen to what others say, clarify, repeat, summarize. Do not sell your own thoughts. Let your team develop their thoughts. Exercise: each day in one meeting only ask questions. No statements, no lectures. Do that for 2 weeks and all your words are powerful.
And let us know how it worked for you.
Thomas:
Summation is more powerful than most PMs realize. You are confirming the messages by just restating "is that what I heard you say." If used in an team meetings it gives your team members the opportunity to revisit an agenda item and get clarification, not walk away with assumptions, and validate for everyone in the room that this is what everyone heard.
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1 reply by Thomas Walenta
Feb 23, 2017 3:38 AM
Thomas Walenta
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Hi Naomi,
could not agree more. Summarization is also a powerful and ethical tool in negotiations, if you just summarize the discussion of the last hour or so and get an agreement you made a step forward and leave open items behind.
It should consider the four beams of messaging, content, relationship, appeal and self-disclosure, e.g. by saying we had a heated argument and I received you wanted me to ...
Saving Changes...
Satish SharmaCertified SAP S4Hana 1909 Financials Expert| FreelanceNew Delhi, India
Feb 21, 2017 5:23 PM
Replying to Thomas Walenta
...
Try to ask questions.
Listen to what others say, clarify, repeat, summarize. Do not sell your own thoughts. Let your team develop their thoughts. Exercise: each day in one meeting only ask questions. No statements, no lectures. Do that for 2 weeks and all your words are powerful.
And let us know how it worked for you.
Thanks Thomas and Naomi,
Listening and confirming whats getting conveyed are all important in a communication process. Saving Changes...
Satish SharmaCertified SAP S4Hana 1909 Financials Expert| FreelanceNew Delhi, India
Succinct and Summarise are keywords emerging here, also, Questions, Listen, Purposeful, Clarify, Honest Answers....wonderful insight is emerging here!
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1 reply by Naomi Caietti
Feb 23, 2017 5:00 PM
Naomi Caietti
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Satish:
As far as other power words one that all PMs need available is No. Time Management will be the failure of many a PM. You have to be able to juggle all your priorities and many times if you say Yes too often; you'll not stay focused. You can say No but follow up with " but we can schedule some time next week to chat", "let's add this to the parking lot", "once we get past this phase perhaps we can revisit", "it's out of scope", "check with the risk manager", and the list goes on.
Saving Changes...
Satish SharmaCertified SAP S4Hana 1909 Financials Expert| FreelanceNew Delhi, India
The question in discussion is two fold:
1. How impactful we are in our daily communication with our team- which in my opinion, addressed here quite well.
2. Second part of the question is about Power Words- these are the typical monosyllable (exclude reluctance), which exudes, confidence, clarity, direction, encouragement, and purpose. Choice of these words can make communication strong and effective, but one has to be cautious about similar sounding words such as Terrific and Terrible.
Brilliant - can convey appreciation, acnkowledgement
Demonstrative- saying somebody's knowledge is above the rest
Iam sure there are more, and are in use in routine dialouge.
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1 reply by Thomas Walenta
Feb 23, 2017 3:43 AM
Thomas Walenta
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Satish, since you ask for words, I believe the most powerful words in general are 'thank you', 'how can I help you?', 'let's do ...'. If we think about powerful, what we mean is how to influence others. The most powerful words then are those which create a vision in others, inspire them, make them feel happy. As (project) leaders, we may have to create them and link them with the emotions of the team or the customer. Example Obama's 'yes, we can' or Trump's 'make America great again'. As words, they are meaningless, in the context they influence masses.
Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Feb 21, 2017 6:57 PM
Replying to Naomi Caietti
...
Thomas:
Summation is more powerful than most PMs realize. You are confirming the messages by just restating "is that what I heard you say." If used in an team meetings it gives your team members the opportunity to revisit an agenda item and get clarification, not walk away with assumptions, and validate for everyone in the room that this is what everyone heard.
Hi Naomi,
could not agree more. Summarization is also a powerful and ethical tool in negotiations, if you just summarize the discussion of the last hour or so and get an agreement you made a step forward and leave open items behind.
It should consider the four beams of messaging, content, relationship, appeal and self-disclosure, e.g. by saying we had a heated argument and I received you wanted me to ... Saving Changes...
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