Project Management

Project Management Central

Please login or join to subscribe to this thread

Topics: Communications Management
Communication Management - Communication Channels
As per PMBOK to count the channels of communication we have a formula - (n x (n-1))/2.
If in a project there are 15 stakeholders, which means 105 lines of communication, Does this mean for all project related communication all this 105 lines of communication must be used?
Sort By:
Page: 1 2 next>
This formula doesn’t describe the manner in which messages should be communicated between people; it just states the number of different opportunities (or ‘channels’) in which two people can communicate within a group.
Generally speaking, the more opportunities to communicate, the longer it takes to communicate a message to all members of a group, and the greater the chance the message will be improperly transmitted.
This formula is confusing because it seems to assume messages will be passed sequentially from one person to the next, in the same way we had to call one person at a time to pass messages via phone to a group of people years ago. Of course, if we want to communicate a message 15 people today we’ll send an email, or post on a document management site.
We need to create stakeholder matrix and map them into RACI+ structure so that communications can be tailored accordingly and delegated appropriately. These 105 in the example quoted can be categorized into the 5-6 different groups and targetted accordingly.
Hi Alejaz,

To make sure your communication goes not increase exponentially you have to manage it. You have to make sure that any communication goes through you as a project manager and you disseminate to the whole group or to relevant stakeholders as needed. Than the communication channels go down dramatically.
It is taken from Claude Shannon work. About communication it is a must to read and understand Claude Shannon work.
I agree with Alejaz. You also have to consistently communicate with clarity to your stakeholders to sustain their interest in the project. This will further encourage engagement and participation. Completing the project is not enough, you have to build relationships of trust and transparency. From there, you can get repeat business or recommendations.
Formula shows no possible communication channels , based on stakeholder analysis/power interest grid and communication plan need to decide what information need to be communicated to which group and when.... frequency or interval and type/mode of information will differ but one way or other way you may communicate with all some point in the Project...
The formula calculates the total number of possible communication channels in the project. The project information is distrusted as per the communication management plan. It is not necessary that all channels will be used.
The formula is intended to show project managers , a magnitude of difficulty in communicating with stakeholders as their number increases.

A project manager may not be in complete control of information being discussed between stakeholders when they are not present. These may be low level technical details which the Project Manager may often not need to know

Having said that, the PM must absolutely make sure that the communication between them and their stakeholders is clear at all times and that they are apprised/apprise others of any communication that may impact the Project.
Thanks all. How to decide what communication to be shared with which all stakeholders? (When we already know the no. of communication channels)
...
1 reply by Markus Kopko, PMP
Mar 20, 2017 3:42 AM
Markus Kopko, PMP
...
Hi Aejaz,

to clarify that you do create the communication management plan.
Mar 20, 2017 2:44 AM
Replying to Aejaz Shaikh
...
Thanks all. How to decide what communication to be shared with which all stakeholders? (When we already know the no. of communication channels)
Hi Aejaz,

to clarify that you do create the communication management plan.
Page: 1 2 next>  

Please login or join to reply

Content ID:
ADVERTISEMENTS

"No one ever went broke underestimating the taste of the American public."

- Henry Lewis Mencken

ADVERTISEMENT

Sponsors

Vendor Events

See all Vendor Events