Darren McCreaDirector, Enterprise Information Services| Central Oregon Community CollegeBend, Or, United States
Typically, when involved early enough in the software vendor selection process, I will recommend that we negotiate payment in phases, either as progress payments over the length of the implementation or, for shorter projects, an initial payment at contract signing and the balance upon completion of acceptance testing.
Recently, I have worked with several divisions that just approve payment in full at contract signing, stating that this is an industry norm. In my opinion, this removes some of the incentive for the software vendor to stay on schedule or honor any requests for remediation at project close, should the software not perform as expected.
I am curious how others manage their vendor contracts and payment. Please let me know your thoughts and current practices. Thanks! Saving Changes...
