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Practice Areas: Change Management, PMI Standards, Risk Management
Risk Management, Incidence Management, or Problem Management
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Which of these three would you recommend?
Kindly explain why?
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Three different things

Risk has not occur, possible in the futur.

Incident and problem could be of the same depend on your organisation, but they exist.

To me Incident has more to do with Health and safety, but it has append

A problem is something that need a different solution then the original one, go to plan B, C or...

my 2 cents
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1 reply by Gbadeyan Timothy
Apr 23, 2017 7:13 PM
Gbadeyan Timothy
...
Thank you Vincent for your reply
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I can explain from an IT industry specific.

Risk Management is to minimize impact of uncertainties.

Incidence Management is ongoing customer support.

Incidents which keep on happening frequently must have a root cause. Problem management is address and manage these kind of incidents.

Hope it helps.
...
1 reply by Gbadeyan Timothy
Apr 23, 2017 7:20 PM
Gbadeyan Timothy
...
Thank you
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Incident and Problem Management are a must for Operational Maintenance , especially for Computer Systems . This is as per ITIL (IT Infrastructure Library ) . Please read content on ITIL V3 and you will understand the tremendous significance of Incident and Problem Management .

Risk Management is very important in the Project Phase and also in the operational phase where you keep monitoring your systems , have Business Contingency and Disaster Recovery plans in place and also perform DR Testing drills from time to time.

My take is , all three are very important and have their place at different points in the Product Life-cycle
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1 reply by Gbadeyan Timothy
Apr 23, 2017 7:17 PM
Gbadeyan Timothy
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What do you mean by DR Testing ? Thanks
Network:1155



Risk Management is to mitigate the impact of uncertainties.

Incidence Management is ongoing customer support for rectification of issues,

Incidents which keep on happening frequently must have a root cause. RCA is done to solve the problem and Problem management manages these kind of incidents.
...
1 reply by Gbadeyan Timothy
Apr 23, 2017 7:15 PM
Gbadeyan Timothy
...
Khan,I appreciate your view from the ITSM perspective
Network:260



Apr 20, 2017 9:28 PM
Replying to Vincent Guerard
...
Three different things

Risk has not occur, possible in the futur.

Incident and problem could be of the same depend on your organisation, but they exist.

To me Incident has more to do with Health and safety, but it has append

A problem is something that need a different solution then the original one, go to plan B, C or...

my 2 cents
Thank you Vincent for your reply
Network:260



Apr 21, 2017 8:20 AM
Replying to Mudassar Khan
...
Risk Management is to mitigate the impact of uncertainties.

Incidence Management is ongoing customer support for rectification of issues,

Incidents which keep on happening frequently must have a root cause. RCA is done to solve the problem and Problem management manages these kind of incidents.
Khan,I appreciate your view from the ITSM perspective
Network:260



Apr 21, 2017 2:03 AM
Replying to Deepesh Rammoorthy, PMP®
...
Incident and Problem Management are a must for Operational Maintenance , especially for Computer Systems . This is as per ITIL (IT Infrastructure Library ) . Please read content on ITIL V3 and you will understand the tremendous significance of Incident and Problem Management .

Risk Management is very important in the Project Phase and also in the operational phase where you keep monitoring your systems , have Business Contingency and Disaster Recovery plans in place and also perform DR Testing drills from time to time.

My take is , all three are very important and have their place at different points in the Product Life-cycle
What do you mean by DR Testing ? Thanks
Network:260



Apr 21, 2017 1:34 AM
Replying to Meenakshi Manocha
...
I can explain from an IT industry specific.

Risk Management is to minimize impact of uncertainties.

Incidence Management is ongoing customer support.

Incidents which keep on happening frequently must have a root cause. Problem management is address and manage these kind of incidents.

Hope it helps.
Thank you
Network:186



Risk Management is a strategy employed to deal with "known unknowns and unknown unknowns" and I love saying that phrase. I won't go into the textbook definition of risks at this point, we all know what it entails.

Known risks to a project or operations is generally referred to as known unknowns because we don't know if they will happen but the possibility is there. Unknown unknowns are risks that we have no idea that they exist. Risk management is how companies deal with known / unknown risks and their action plan to mitigate. Depending on the encoutered risks, they can choose to accept, exploit, transfer or accept the risk.

Incident and Problem Management are more operations-based than project-related. ITIL helps explain incident and problem management. I will explain as an IT Manager.

Incident management is "is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence". So when employees have issues with their computers, they call or email the helpdesk for help in resolving the incident. Example of incident include "i can't log in to my computer or i forgot my password".

Problem Management is the "process responsible for managing the lifecycle of all problems. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented".

Now if multiple employees call about the same incident (for example, we cannot connect to the internet), the helpdesk would consider these incidents as a problem and use their problem management process to resolve it.

Both incident and problem management have different goals to an organization. Incident management aims to "get us quickly back to work"which, may involve a workaround of sorts. But Problem management is more like "let's find the root cause of these incidents and fix it, so we eliminate reccurence and minimize incident impact".
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We call our incidents "issues" and track these along with Risk. THese are the items we know are a problem and we need to show the issue, the impact, and the mitigation (how we're handling it). Problems, well I've yet to work on a project that called these out beyond issues/risks.

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