May 21, 2017 9:27 PM
Replying to Deepesh Rammoorthy
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A day in the life of an IT Project Manager .
I have always been in IT therefore I can offer the perception that people have about IT and who work outside of IT. It is more important for an IT Project Manager to develop business relationships .
Yesterday i went to donate plasma and the nurse there found out that I was working for the Blood Service.As soon as I said I was from the IT department, she showed me her laser printer that was crinkling the pages and indicated that she had called up support but got no answer.
Being aware that after hours support is only provided to system break down conditions and did not cover non essential items, I advised this to them and confirmed that there was another working printer for them to use and I also advised the Support desk this morning upon my return to work.
Whether its a generic Project Manager or IT Project Manager it is very important to know not only your stakeholders but your organization's customers and also clarify what service your department can offer them and when. It is important to look after the interests of both your customer and your employer .
It is also very important to explain the Service Catalogue - essentially what are the services that IT can provide to the business and assist and enhance Business processes. How can IT partner with the business , hand in hand and be a business enabler and not just be the scary acronym that only Tech Savvy people can understand
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