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Hi Fransisco
You say that
You have experience in systems implementation and maintenance, improvement of teams and implementation of improvements in projects like ERP and CRM
Were you involved in the implementation from day one?
Did you look at their existing ERP and CRM systems and suggest how they should improve their system? Did you assist in Data Migration ? Did you assist in developing interfaces?
Did you for example analyse the current infrastructure of the client and provide recommendations on optimum Memory, CPU, Architecture to implement that ERP or CRM Software?
Did you for example, install the actual ERP and CRM system and train people on how to use that?
Did you concentrate on what the Business wanted out of the CRM and ERP and then configured the System to achieve that functionality?
Were you a Business Analyst, A Solution Architect or a System Analyst/Implementer or Trainer
All these are different kinds of roles that may help implement a CRM/ERP system.
You can ask your boss to involve you in the next project right from the time when the Business Development Manager has acquired the business for you till the time when the ERP /CRM system is implemented on a customer's premises
Ask to look at the Project Plan and Schedule .
Ask to look at the Budget or simply ask what it cost to implement
Ask to see the Risk and Issue Register.
See what is captured in those documents.
Try to apply your CAPM knowledge to any work that you are doing .
You are a Stakeholder . How would a Project Manager keep you engaged?
You are a Team Player. How would you contribute to a schedule? How would you decompose scope using a Work Break Down Structure?
Think outside the square. You are an expert in the CRM and ERP Product , but what does the Project Manager do apart from the product?
How does the PM engage and talk to Stakeholders?
See the reports. what does the PM capture in the reports?
Good Luck