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Topics: IT Project Management, Scheduling
call center
Anonymous
actually, I am going to manage project for operation of call center, accordingly I need to set project schedule in MS project for it.
therefore, I need help in regard how to plan form its initiation till close out.
note: the scope & contract already done.
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You can certainly do a Google search for schedule templates for call center setups, but with your scope fixed, a better approach would be to develop your WBS with the team and other key stakeholders and then go through the activity definition, sequencing, estimation and schedule development process.

Kiron
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1 reply by MOHAMED ABOU ELFETOUH
Nov 06, 2017 2:07 PM
MOHAMED ABOU ELFETOUH
...
thank you , I searched already, but unfortunately failed.
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Nov 06, 2017 1:27 PM
Replying to Kiron Bondale
...
You can certainly do a Google search for schedule templates for call center setups, but with your scope fixed, a better approach would be to develop your WBS with the team and other key stakeholders and then go through the activity definition, sequencing, estimation and schedule development process.

Kiron
thank you , I searched already, but unfortunately failed.
Network:644



This looks like a good starting point: https://www.callcentrehelper.com/how-to-se...centre-2544.htm

Kiron
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I second Kiron on starting with WBS. We really need to follow the steps in development of schedule step by step. Start with WBS, decompose to develop an activities to a level where you can manage in a schedule. Plan your calendar, resources, activity durations etc.

MS Project is a tool that will kick-off in the end to compile the schedule.

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