Rajeev SharmaPrincipal Consultant | Strategy, EA CoE | Digital Transformation, AI and Gen-AI| Tech MahindraGurgaon, Haryana, India
Robotic process automation is a buzz word in industry. Chabot's, automated processes leveraging artificial intelligence and their integration with traditional model starts to materialize. Can this be easily extended in project management?
I scratch my head and think if need to automate a PM process or process group, which one that will be?
So far I am well accustomed to testing processes automation and UML extensions to automated code generation and deployment activities. However, in IT segment they cover a part of SDLC/PLM management not PM as such !! Saving Changes...
Rajeev SharmaPrincipal Consultant | Strategy, EA CoE | Digital Transformation, AI and Gen-AI| Tech MahindraGurgaon, Haryana, India
Dec 06, 2017 8:11 AM
Replying to Peter Ambrosy
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From my point of view, the real important things in PM you cannot and should not automate, such as talk to people, strive for conflict resolution, work on daily basis with the team....
Some times a thought arises not to automate a few domains. However, algorithmic improvisation and technologies enrichment (Speech recognition, Sentiment Analysis, Cognitive/Predictive intelligence and Machines Learning so on and so forth) motivates researchers to pick all untapped domains for disruption.
I feel automation, RPA, AI/ML and disruption is unstoppable now. Speed could very from domain to domain. Saving Changes...
Rajeev SharmaPrincipal Consultant | Strategy, EA CoE | Digital Transformation, AI and Gen-AI| Tech MahindraGurgaon, Haryana, India
Dec 06, 2017 8:03 AM
Replying to Pravin Kajarekar
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Automate all repeated tasks. You can have an algorithm for cognitive thinking whose results become better with past history. Let the AI do your repetitive tasks and you work on designing better algorithms and ensuring that the machines do not falter!
Very true. Repetitive tasks could be low hanging fruits to grab. Thanks Saving Changes...
Rajeev SharmaPrincipal Consultant | Strategy, EA CoE | Digital Transformation, AI and Gen-AI| Tech MahindraGurgaon, Haryana, India
Dec 06, 2017 4:56 AM
Replying to Sergio Luis Conte
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As you mentioned those are buzzwords but those are outside there from years ago. I am working with them and I have a master on AI because in some part of my work career I was fully dedicated to those topics. From years ago we are surrounded with AI algorithm and devices. Automation does not means to use AI. You can automate your process without AI. In fact, several PM Tools (we use HP´s PPM in my actual work place) has most of the process and calculations automated.
Very true automation doesn't means using AI, ML or RPA only.
I worked in Defense, Telecom, Surveillance, VAS and Digital transformation segment for more than 1.5 decades we do a lot of automation without AI/ML through simple logics and scripts (Testing, Deployment or remote configuration management of systems). Moreover, for DevOps and SDLC leveraged a lot many tools who automated various work flows for business improvisation.
However, now a days automation being tagged with AI/ML, also no doubt adding new dimensions on innovation in every domain. Saving Changes...
Thanks. Very true digitization of documents, object driven analytics and infographic representation to stakeholders could be a potential area of RPA.
Still a question would remain answered - how to quantify value add of such RPA for business cases and to convince stakeholder ?
Stakeholders could rate the pre and post system to see how useful it was, and if it helped them to do their job better. If it can verify that information got the right person when it sometimes didn't before, or that the information that gets to the person is better (more relevant) than before), this would translate into better decisions for stakeholders. Saving Changes...
From my point of view, the real important things in PM you cannot and should not automate, such as talk to people, strive for conflict resolution, work on daily basis with the team....
Peter, interestingly I could see some application for automated feedback such conflict resolution or emotional support. Let's say I have an issue, and I want to get clarity and have some options for ways to handle it, yes I could speak to HR, a psychologist or someone qualified in the business, but sometimes (not always) these people rattle off what they have learned at university during their education or the latest books they have read. If that is the case, why not have a robot do the same thing? That way, there is no bias, emotional gymnastics, condescending feedback, clashes of personalities, and heck I can even choose the style, pitch and emotional level of the voice. True that there is no empathy from the robot, but then in some situations I think most of us are mature enough to not have to hear the standard "I understand how you feel" or "thanks for sharing that with me". The other upside of this is that some issues can be sensitive or even personal, and we don't want this advertized even if there is supposed confidentiality restrictions: people are people and stuff gets out there. Finally, a robot could have millions of book volumes and previous issues in its "brain" to respond appropriately to almost any issue. I understand the argument for the human touch, but I also think sometimes the human touch can be a liability. Saving Changes...
Gunnar AuthAcademic Faculty Member| Hochschule für Telekommunikation Leipzig (University of Applied Sciences)Germany
Very interesting discussion. I just started a little research on how ai can support pm and had a look at rpa, too. Since the discussion ended a while ago, can anybody contribute new insights, case examples or other material on the use of rpa in pm? Saving Changes...
The low hanging fruit for using RPA with a technology platform like Blue Prism would be the production of status reports for different stakeholders. Where a PM has a PA/PCO supporting them, this reduces the burden of doing this manual labor, but assuming the inputs are correctly available in one or more "books of record", RPA could handle a number of the number crunching and copy & pasting steps which would otherwise have to be done by a human.
Kiron Saving Changes...
Pravin KajarekarPM III| IBM India Private LimitedMumbai, Maharashtra, India
It is important to perform analytics on everything for predictive and prescriptive actions when needed. Saving Changes...
