Project Management

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How do you deal with under performing team member?

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Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
Based on my experience people can have fluctuating motivation level, and sometimes it could be because of problems in their personal life. But as a project manager we need to motivate team members to produce the most out of their capacity. In this particular case, the project milestone is approaching and you noticed that a key team member is not performing well, and if this is continuing you may not hit the target date.

How do you deal with this issue?
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Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
Jan 03, 2018 9:51 AM
Replying to Dinah Young
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The key is communication and the sooner the better. Talk to the employee privately and ask what you can do to help them meet the deliverable. Be honest and straight forward that you are concerned about them and the project. They may tell you they are having personal problems or they are struggling with on aspect of the task. After this conversation you will be able to make the decision on whether to continue, find technical support/coaching or consider a replacement.
Regular communication and honesty solves 90% of the issues with teams.
Thanks Dinah, for your response and I agree that communication is the key on these types of issues.
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Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
Jan 03, 2018 5:22 PM
Replying to Jonathan Smith
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I agree with others in this thread, communication is key in finding the root cause.

There can be a variety of reasons why a team member is not performing well and each will have a different resolution pathway. When I notice that a key team member is not performing well, I'll pull them aside for a private, open and honest conversation.

I find it useful to discuss the team members passion for project work in the first place. If you can identify what motivates them, it then becomes easier to identify an appropriate resolution.
Jonathan, thanks for sharing your insight on this and I really appreciate it. Like you suggested, the best way to move forward is to have an open conversation with the team member.
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Mahalmadane Touré Engineer| National Headquarters of Geology and Mines of Mali (Bamako) Mali
Jan 03, 2018 7:12 AM
Replying to Priya Sanjeevi Raja
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We need to identify the root cause for the dismal performance of the resource. It could be as simple as clarifying to the resource what exactly is required and how the resource can actually deliver it to bring the performance back on track. Or it could be something more challenging. For example, if the resource lacks the skill set or competencies required then it is evident that we cannot meet the timelines without looking for replacing the under performing resource with another much capable resource. Once a replacement is in place, we must not forget to train the under performing resource!
I agree with you Mr Priya.
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Nenad Pesic engineer| Michelin Gerzat, France
Hi Anish,
I think it is important to give clear feedback to the team member and listen actively in order to understand the root cause. As soon as the motivation drop is detected you should react and treat even the 'weak signals' and not wait for the situation to degenerate. And you should not do anything big in the beginning. Observe and collect data first, be factual and then act based on the gathered information. If the feedback is not enough , and there are no signs of improvement over time, you might be forced to take formal action.
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1 reply by Anish Abraham
Jan 03, 2018 10:21 PM
Anish Abraham
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I agree with you on this, Nenad. Thanks for your feedback.
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Anish Abraham Privacy Program Manager| University of Washington Auburn, Wa, United States
Jan 03, 2018 7:32 PM
Replying to Nenad Pesic
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Hi Anish,
I think it is important to give clear feedback to the team member and listen actively in order to understand the root cause. As soon as the motivation drop is detected you should react and treat even the 'weak signals' and not wait for the situation to degenerate. And you should not do anything big in the beginning. Observe and collect data first, be factual and then act based on the gathered information. If the feedback is not enough , and there are no signs of improvement over time, you might be forced to take formal action.
I agree with you on this, Nenad. Thanks for your feedback.
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