There are different conflict resolution strategies available such Confronting.Problem Solving, Collaborating etc., and should be selected based on the situation. Saving Changes...
Srinivasan NarayananProject Manager| Ernst & Young LLPChennai, Tamil Nadu, India
As Kevin said, it depends on the situation, but all being equal, I always face conflict head on and try and resolve it. Be direct, transparent and fair.
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1 reply by Srinivasan Narayanan
Feb 16, 2018 7:02 AM
Srinivasan Narayanan
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Thank you!
Saving Changes...
Srinivasan NarayananProject Manager| Ernst & Young LLPChennai, Tamil Nadu, India
Feb 16, 2018 5:03 AM
Replying to Kevin Drake
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A mix of all, it depends on the situation.
Thanks for the reply. Saving Changes...
Srinivasan NarayananProject Manager| Ernst & Young LLPChennai, Tamil Nadu, India
Feb 16, 2018 5:43 AM
Replying to Sante Delle-Vergini, PhD
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As Kevin said, it depends on the situation, but all being equal, I always face conflict head on and try and resolve it. Be direct, transparent and fair.
Thank you! Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
I see conflict as a disagreement between 2 people (or groups) which includes negative emotions (anger, fear, hate, ..), which in turn drive the behaviors of the 2.
The first step is to get away with these emotions, otherwise it is hard to rationalize. Often outside help is needed, or just delaying the conflict solution to help cool down.
Then in more than 50% of conflicts, it is just a case of bringing both on the same level of information about the matter. So share and listen, try to understand the perspective of the other.
If not solved then, problem solutioning steps in - in all it flavors. The best solution is to confront the problem and solve it to the benefit of both parties (win-win). Saving Changes...
As Kevin, Sergio and Sante it all depends on the situation, the culture local and corporate.
As Thomas in practice get people to explain their views, see what can be done to change it to a better solution for all, a win-win if possible. Saving Changes...
As others have indicated, conflict resolution is situational. However, all things being equal, confronting the problem (not the person!) and/or collaborating to resolve it in a proactive win-win manner is desirable.
As Thomas has indicated, conflicts over interests can turn into conflicts over position so it's important for a PM to actively listen and understand what each party's interests are to help them find common ground.
