Project Management

Please login or join to subscribe to this thread

Can you share any project you thought was successful but the customer thought otherwise?

linkedin twitter facebook   Benefits Realization   Stakeholder Management  
avatar
Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
I did a construction (well large fit-out) project several years ago and everything went according to plan. The budget, scope and schedule were all pretty much on point. Until handover day, when the customer said "what is this crap?". Apparently, the color scheme was totally different to what they wanted, and their middle-man had interpreted the wrong scheme while the customer was overseas.
Sort By:
avatar
Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Justification for increasing customer engagement throughout the lifecycle :-)
avatar
Drew Craig Sr. Agile & Product Coach| Vanguard Philadelphia, Pa, United States
Yes! We decided to go hybrid, so we had requirements, but our execution was incremental. After our first 4 week sprint, in the demo, it was determined that although we all had agreed on what was required, our implementation was completely wrong (go figure). Over the next few sprints, we were able to realign.

The power of incremental deliveries with inspect and adapt!
avatar
Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Increasing the customer engagement seems to have been not done well on this project Sante :-)

I had an experience like this before and it was a lesson learned.
...
1 reply by Sante Delle-Vergini, PhD
Mar 26, 2018 5:56 PM
Sante Delle-Vergini, PhD
...
True Rami, in this case, the proxy was the acting customer while the real customer was away. One of those "slip through the gaps" issues.
avatar
Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Mar 26, 2018 1:25 PM
Replying to Rami Kaibni
...
Increasing the customer engagement seems to have been not done well on this project Sante :-)

I had an experience like this before and it was a lesson learned.
True Rami, in this case, the proxy was the acting customer while the real customer was away. One of those "slip through the gaps" issues.
avatar
Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
Construction is often the place where Customer don't engage sufficiently or don't know how. The User is not consulted by the Customer. Goal for the User and the Customer are not align!

Please login or join to reply

Content ID:
ADVERTISEMENTS

We're going to have the best-educated American people in the world.

- Dan Quayle

ADVERTISEMENT

Sponsors







Vendor Events

See all Vendor Events

Newsletters

Jun 3: The Career Problem Facing New PMs
May 20: Your PM Career as a Project Life Cycle
May 13: The Big Lie After Layoffs

See all newsletters