Drake SettsuProject Manager / BloggerHi, United States
What are your thoughts on the email authors that start an email and let the thread get deeper and deeper.
I personally feel that email threads needs to stop at 5 deep. Call a meeting already to discuss the issue or start a new email to recap all the prior madness and make a copy of the original email that started the deep thread and attach that email for reference in the new email. Saving Changes...
You are right Drake, after 5, things starts getting drifted from the main topic. It's much better to have a face to face or a virtual meeting instead, if the issue is still unresolved. Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
A great point, though sometimes you may need to let out a bit more rope to allow for it to reach the right folks, but having a cut-off point is extremely important to keep the momentum. Saving Changes...
Drake SettsuProject Manager / BloggerHi, United States
Good feedback!
Keep it coming gang! Saving Changes...
Dinah YoungProject Manager / Software Asset Manager| Prince William CountySpringfield, Va, United States
I agree. Of an email goes back and forth for awhile it can be a sign that it is not an effective form of communication for the subject. It is time to pick up the phone and discuss or schedule a meeting. Saving Changes...
E-mail sagas are a good way to test the self-discipline of a group. If it's always the same person who closes one by saying "let's meet and hash this out" you know the group isn't quite there.
To avoid an unnecessary road trip to Abilene, everyone should have self-awareness and courage to act.
I'm surprised that e-mail client software hasn't evolved enough to parse such threads and suggest "You've gone back and forth on this a few times - maybe e-mail ISN'T the right medium for this discussion". Sounds like a machine learning opportunity to me!
