This webinar will explain the similarities and differences between PMI's PMBOK Guide and IT Service Management concepts. It will also examine how Project Management can be used in conjunction with ITSM to further improve IT and meet business needs
What value do your projects have if the value of your deliverables are not meeting the expectations of your stakeholders? Could it be that the problem lies in the predictive approach we have in meeting the customer needs after deployment?
What value do your projects have if the value of your deliverables are not meeting the expectations of your stakeholders? Could it be that the problem lies in the predictive approach we have in meeting the customer needs after deployment?
Too often, the organizational focus is on relieving symptoms, not necessarily solving the problem. The culture of these organizations is that as long as the user problems can be fixed, then the issue is “solved”. Not only is that inaccurate, it’s inefficient and risky. Quick fixes are not permanent solutions, so when bandage solutions and workarounds become the norm, it’s time to act.
Ever stop to think what the differences are between ITIL Service Level Management and mainstream Customer Relationship Management functions? Are they complementary to each other? Is CRM contained within SLM, or visa versa? The answers are a click away...
The IT Infrastructure Library recently underwent a major revision to version 3. Here we look at five major phases--or books--that represent ITIL’s new lifecycle approach to service management.
Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.
This article focuses on the continuity management and disaster recovery component of ITIL, the Information Technology Infrastructure Library that was developed by the UK Government and is now part of the Joint Framework for IT Governance.
With business competition increasing, organizations have turned to third parties for delivery models that offer new ways of fulfilling their information processing and data needs. Managing an IT service is very different from managing IT products and requires new skills. Contract establishment, vendor management and education of the business staff is needed. This paper addresses some of the key areas to consider when contracting for large-scale IT service contracts.
A strong alignment between the organization and its technology infrastructure is an essential first step in starting an ITIL initiative.
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"Love your enemy--it will scare the hell out of them." - Mark Twain |
