Customer Centricity is Passé, What matters is Problem Centricity?

  Business Analysis   Business Intelligence   Leadership  

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Overview

This webinar challenges professionals to shift gears and focus more on Problem Centricity over Customer centricity. While the intent is not to lower the imporance of Customer Centricity, the need of the hour is to understand few limitations of customer centricity and shift gears.

Learning Objectives

This webinar challenges professionals to shift gears and focus more on Problem Centricity over Customer centricity. While the intent is not to lower the imporance of Customer Centricity, the need of the hour is to understand few limitations of customer centricity and shift gears.

NOTE: You must watch videos in their entirety and all the way through to the end for our system to record your viewing activity accurately. Learn more about PDUs on ProjectManagement.com.

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Talent Triangle Alignment

This video qualifies for the following PDUs:

PMP/PgMP CAPM PMI-ACP PMI-SP PMI-RMP PfMP PMI-PBA DASM DASSM DAC DAVSC PMI-CP PMI-PMOCP PMI-CPMAI Ways of Working 0.25 0.25 0.25 0.00 0.25 0.00 0.25 0.25 0.25 0.25 0.25 0.00 0.25 0.25 Power Skills 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Business Acumen 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.00 0.75 0.75 Total 1.00 1.00 1.00 0.75 1.00 0.75 1.00 1.00 1.00 1.00 1.00 0.00 1.00 1.00

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Acknowledgements: Tara Leparulo and Jeffrey Martinez