Project Management

A GEMBA Walk with Santa and The Elves

Featuring Central Ohio Chapter +2, and Rosemary Hossenlopp

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63m 14s
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Overview

One of the reasons Santa Claus is so productive in toy making is because he spends a lot of time in the workshop with the elves listening to their challenges and success. This concept of “going out to the field” is rooted in LEAN and Six Sigma philosophy and captures the value of a leader’s presence in the field, observation of the work where it is being done, and the teaming of people and process in the spirit of Kaizen.

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Acknowledgements: Kimberly Whitby, Stephen Strickland and Laura Schofield

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