Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
How To Be A Project Delivery Hero: Map the Lay of the Land
May 12, 2016 12:00 PM EDT (UTC-4)
Platform: Adobe Connect
Capacity:
Duration: 60 min
Support: Earning PDUs | Tips For Attendees
Overview
It’s hard not to eye-roll when someone says: “know your customer." Right, but how? Enter process mapping. Get to know your customers better than they know themselves. I’ll share a technique to effectively map your customer’s processes, and how your project fits in, from high level into actionable level of detail.
Session three in a six-part series. Be sure to register for the remaining How to Be a Project Hero series on ProjectManagement.com!
Learning Objectives
It’s hard not to eye-roll when someone says: “know your customer." Right, but how? Enter process mapping. Get to know your customers better than they know themselves. I’ll share a technique to effectively map your customer’s processes, and how your project fits in, from high level into actionable level of detail.
| This webinar qualifies for the following PDUs: | ||||
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PMP/PgMP
CAPM
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
DASM
DASSM
DAC
DAVSC
PMI-CP
PMI-PMOCP
PMI-CPMAI
Total
1.00
1.00
0.50
0.50
0.50
0.50
0.50
0.50
0.50
0.50
0.50
0.00
1.00
1.00
|
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"Managing senior programmers is like herding cats." - D. Platt |