Diagnosis in change management: Utilizing data collection techniques as an input to change management

Understanding the current situation in change is essential for solving the right problem in a change management effort. Project managers are faced with conflicting, often anecdotal evidence, when stepping into a change management scenario.

Qualitative research techniques used in case study analysis provide the means to triangulate multiple sources of data in order to obtain a holistic view of the organization and its current status so that the change effort can be grounded in reality and a true picture of the organization can be obtained.

This webinar explains how to employ such techniques in a change management scenario as a first step in the change management process.