Project Management

Effective Conflict Resolution

May 17, 2017 11:00 AM EDT (UTC-4)

Platform: Adobe Connect
Capacity:
Duration: 60 min
Presenter: Shawn Stratton


Support: Earning PDUs | Tips For Attendees

Handling conflicts in the workplace is a challenging, but necessary, reality for a Project Manager. How a leader deals with conflict either serves to better a team or contributes to its demise.

Conflict in teams is often cause by situations in which team members with different goals and needs clash, causing a loss of trust and often-intense personal animosity.

If you don't handle conflict effectively, teamwork can quickly break down and talent may be wasted as people disengage from their work or leave.

The fact that conflict exists, however, is not necessarily a bad thing. When you resolve it effectively, you can also eliminate many of the previously hidden problems that it brought to the surface.

This conflict resolution webinar targets some of the most challenging aspects of communication that Project Managers face. High-impact strategies that bring teams to the next level, where change is perceived as opportunity and adversity is turned into success, are revealed during this webinar.

To keep your team members working effectively, despite coming into conflict with one another, you need to stop this downward spiral as soon as you can. To do this, it helps to understand the key symptoms and causes before employing an effective conflict resolution model.

During the presentation you will discover:

  • The 5 dysfunctions of a team 
  • 5 major causes of destructive conflict
  • How to facilitate healthy conflict
  • A simple and effective conflict resolution model
This webinar qualifies for the following PDUs:
 
PMP/PgMP
CAPM
PMI-ACP
PMI-SP
PMI-RMP
PfMP
PMI-PBA
DASM
DASSM
DAC
DAVSC
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