RESCHEDULED: Finding Confidence in Conflict

Managing conflict is a critical competency for every leader and employee. Unfortunately, many people choose simply to ignore conflict and hope it goes away by itself, thinking that it’s not my call to resolve it. However, conflict is an essential part of growth, especially when there is a need to be innovative and creative, when deadlines are tight, and when the directions are unclear.

So, if you prefer to keep quiet while facing a difficult situation, and hope it will blow over, this presentation will be helpful for you to get some confidence and change your perspective of conflicts.   By attending this program, you will:

• Learn to identify the difference between Lively Negotiation and Heated Conflict
• Identify the characteristics of a Successful Negotiator/Conflict Manager and how to stay calm          
  when you feel that the conversation turned in the wrong direction
• Negotiation Techniques:  BATNA Analysis and ZOPA Outcomes
• Five levels of Conflict Resolution
• Tips and Tricks to gaining confidence in Negotiation and Conflict Resolution