PMO KPI

last edited by: Frederic Casagrande on Dec 11, 2018 6:43 AM login/register to edit this page

Contents
1 Improved Project Completion:
2 Improved Predictions
3 Improved Stakeholder Satisfaction
4 Faster Time-To-Market
5 Improved Resource Management
6 Improved Project Management
7 Optimized Finances

Improved Project Completion:

  • Ratio of successfully completed projects to all projects in the portfolio (per period)
  • Ratio of successful, strategically important projects to all strategically important projects in the portfolio (per period)
  • Ratio of successfully completed, strategically important projects to all projects in the portfolio (per period)

Improved Predictions

  • Ratio of estimated project costs to actual costs
  • Ratio of estimated project duration to actual duration

Improved Stakeholder Satisfaction

  • Average customer satisfaction compared to previous years
  • Average project employee satisfaction compared to previous years

Faster Time-To-Market

  • Time elapsed between project conception and project start compared to previous years
  • Time elapsed between project conception and project completion compared to previous years
  • Percentage of projects that have the same progress over X reporting periods

Improved Resource Management

  • Number of training courses completed compared to previous years
  • Relationship of internal project leaders/specialists to externally recruited project leaders/specialists
  • Number of employees who are assigned to several projects at the same time
  • Number of projects with resource conflicts compared with previous years

Improved Project Management

  • Time elapsed between the occurrence of deviations, risks, conflicts and/or corrective actions
  • Proportion of active projects without conclusion of contract or placing of order
  • Percentage of project status reports older than X days
  • Relation of projects with complete documentation compared to projects without documentation

Optimized Finances

  • Analysis of the annual ROI of all projects coordinated by the PMO
  • Percentage of projects under the agreed budget (compared to previous years)


last edited by: Frederic Casagrande on Dec 11, 2018 6:43 AM login/register to edit this page


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