Negotiation Process - Basic Skills

last edited by: Luis Branco on Sep 9, 2019 3:19 PM login/register to edit this page
Keywords: Knowledge and Skills

Contents
1 What is Negotiation
2 Need of Negotiation
3 Basic Principles of Negoitiation
4 The art of negotiation
5 Benefits of negotiation
6 Types of Negotiation Strategies
7 Distributive Negotiation
8 Integrative Negotiation
9 Skills
10 Stages of the negotiaon process
11 Negotiation Outcomes
12 Critical Concepts of Win-Win Negotiation
13 Various Styles of Negotiation
14 What is BATNA
15 Strategies for Developing Negotiation Skills

What is Negotiation

  • Negotiation is a discussion between two parties to find out the solution and for the purpose of reaching a joint agreement about differing needs or opinions.
  • It involves using the art of ‘persuasion’ to get others to understand and agree with your viewpoint. It works best when an individual has a win-win attitude.
  • The key skills that are involved in a successful negotiation are that of good communication skills, sales and marketing skills, good psychological analytical skills, sociology skills, assertiveness and conflict resolution skills.
  • Therefore, negotiations may take place between various kinds of different people such as between a customer and seller, a boss and employee, two business partners, a diplomat or a civil servant and a foreign diplomat, between spouses, between friends etc.

Need of Negotiation

No two people are exactly the same. Therefor, each and every individual thinks and behaves differently ind different situations and has different needs, wants, beliefs and aims. It is the basic difference between people that gives rise to disagreement and conflict from time-to-time.

Moreover, to mutually co-exist with each other at personal, professional as well as business level, it is important that this conflicts and disagreements should be resolved.

this is becausce conflicts can lead to argument and resentement which may result in one or all of the involved parties feeling unhappy.

Hence, the negotiation helps everyone involved to seek a common ground of agreement between the disagreements and also met their individual gools.


Basic Principles of Negoitiation

It is a general belief, that parties do consider negotiationas a better way of trying solving differences.

Each and every party enters into a negotiation with a firm belief:

  • that they do have a change of persuading the other party to modify their original stance.
  • that they shall mantain their initial stance and persuade the other party to change.

Every negotiation process involves compromise or change of opinion of one of both parties in order to reach an acceptable final agreement.

It is important in every negotiation adequate time is at hand in order to debat the various viewpoints of both parties an reach an agreement.

The negotiation process is always a process of direct and verbal communication which involves interaction between parties.

Each part has some influence or power, whether it may be real or assumed, over the other's ability to act and think.


The art of negotiation

Negotiation is an art; you can get better and better with it. If you feel that you don’t have an innate talent for negotiations, don’t be disappointed because these skills can be honed and developed with the proper training and practice. People who always speak good things may feel that they are good negotiators, but that is not always the case. Negotiation is all about understanding what you want and what the other person wants, and then coming up with a win-win scenario.

Negotiation happens everywhere – it’s omnipresent. You may have to negotiate over anything – right from the deadlines of a project to which person will do what chores at home. In the real world, it is sometimes difficult to ascertain whether your negotiation is good or bad. You may think that you are a good negotiator, but in reality, it may be just the opposite. Even before you negotiate, you will have to know what can be negotiated and what cannot be negotiated.


Benefits of negotiation

  • Good negotiations help you to gain better control in business as well as personal situations.
  • They help you to identify and understand you’re as well as the other parties’ interests and also understand the differences between both.
  • It helps to reach a ‘Win-Win’ Solution, which is mutually beneficial to all the parties involved in a negotiation.
  • Good negotiations also help to improve interpersonal relationships.
  • They help to develop and maintain an overall harmonious and thriving interpersonal environment.
  • It is one of the easiest and quickest ways to solve conflicts and disagreements.
  • Negotiations help to reduces stress and frustration among two conflicting individuals.
  • Negotiations help to reach an agreement in cases where a dead-end may be reached if a consensus is not established between two differing needs, wants or opinions.

Types of Negotiation Strategies

  • Distributive Negotiation
  • Integrative Negotiation

Distributive Negotiation

‘Distributive Negotiation’ is also known as ‘Positional’ or ‘Competitive’ or ‘Fixed Pie’ or ‘Win-Lose’ Negotiation. It is a type or style of negotiation in which the parties compete for the distribution of a fixed amount of value. The involved parties in a ‘distributive negotiation’ have a ‘win-lose’ attitude towards reaching the goal and is based on an attempt to divide up a fixed pie or amount of resources for oneself. ‘Distributive Negotiation’ involves holding on to a fixed idea, or position, of what you want and arguing for it and it alone, regardless of any underlying interests.

The main focus in such a type of negotiation strategy is on achieving immediate goals, with little or no regard for building future relationships. Generally, no new creative solution is reached in such negotiations as the parties spend least possible time and energy in resolving the conflict. The outcome of the negotiation is reached by presentation of fixed solutions and a decision or choice is made quickly.


Integrative Negotiation

‘Integrative Negotiation’ is also known as ‘Interest-based’ or ‘Cooperative’ or ‘Win-Win’ or ‘Non-zero Sum’ Negotiation. It is a type or style of negotiation in which the parties cooperate to achieve a satisfactory result for both. The involved parties in an ‘integrative negotiation’ have a ‘win-win’ attitude towards reaching the goal and attempt to strive not just for their own outcomes, but for favorable outcomes for both sides. ‘Integrative Negotiation’ involves reaching an agreement keeping into consideration both the parties’ interests which includes the needs, desires, concerns, and fears important to each side.

The main focus in such a type of negotiation strategy is on developing mutually beneficial agreements based on the interests of the disputants. Generally, new creative solutions are reached in such negotiations as the parties spend maximum possible time and energy in resolving the conflict. The outcome of the negotiation is reached by collaboration between the parties to find a “win-win" solution to their dispute.


Skills

The following are the most crucial skills that can help you to become a great negotiator:

  • Be open and flexible
  • Always be ethical
  • Always empathize
  • Develop good social skills
  • Follow your intuitions
  • Be assertive

One of the best practices that you can follow for an effective and successful negotiation is to always have a ‘face-to-face’ negotiation. Try your best and avoid negotiating over the phone or email. Negotiating in person helps you to understand the other person better by watching out for his body language, facial expressions, vocal intonation, and other cues that can help you negotiate better by getting an insight into what the other person is thinking.


Stages of the negotiaon process

  • Meeting:

The first stage of the negotiation process is the negotiation meeting. The meeting can be in an informal or formal setting. When there are two parties meeting, the venue, date and time are decided first. The meeting begins with introductions.

  • Exploration:

The second stage of the negotiation process is the stage of Exploration. During the exploration stage, both parties exchange information and discuss their concerns, explore all possibe cenarios mentally. The main objective of this stage is to ascertain the strengths and weaknesses, needs, wants, desires and issues.

  • Terms Nogotiation:

The third stage of the negotiation process is that of Terms Negotiation. During this stage, both parties make offers and tradeoffs. At this stage, both the parties consider all the possible options available to find a middle path between their differences.

  • Closure:

This stage occurs after both the parties have looked at all the options closely.During the closure stage, both parties restate their positions and confirm their tradeoffs they are willing to negotiate.

  • Acceptance:

The final stage of the negotiation process is acceptance. During the acceptance stage, both parties would either decide to suspend negotiations or they may reach an agreement.


Negotiation Outcomes


Critical Concepts of Win-Win Negotiation


Various Styles of Negotiation


What is BATNA


Strategies for Developing Negotiation Skills


I consider it important to use the time before, during and after trading. Time management in the negotiation process can more easily lead to the desired results


last edited by: Luis Branco on Sep 9, 2019 3:19 PM login/register to edit this page


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