Project Management

Conflict Resolution

last edited by: Peter Wootton on Apr 22, 2024 6:18 AM login/register to edit this page
Keywords: PMI-ACP


There are 5 stages of conflict, in the order of light to severe:

A problem to solve: a problem occurs or is presented.

  1. Disagreement: Everyone tries to protect their own interests.
  2. Contest: people begin taking sides (a You- vs. -Me, Us- vs. -Them situation).
  3. Crusade: People in conflict will make overgeneralizations in judgement, not just about the problem but also about the person.
  4. WorldWar II: The problem is now unresolvable; either side will survive or the other will not.
  5. It is advisable to try to resolve conflicts early in the stage to reach a consensus with effective conflict resolution strategies:
    • Confronting: open dialogue (everyone can voice their opinions) leading to problem resolution to create a win-win situation.
    • Collaboration: working together to reach a mutually agreed solution.
    • Smooth/accommodate: conceding one's position to the needs of others.
    • Force/Direct: push viewpoints at the expense of others. Use of power positions to resolve emergencies.
    • Withdraw or avoid postponing issues to be resolved later or by others.


last edited by: Peter Wootton on Apr 22, 2024 6:18 AM login/register to edit this page


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"The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man."

- George Bernard Shaw

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