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The Outsourced CRM SCRMble
Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.
Jeff Abrams: Our president, George Bush, says it’s really best for our…well, “America’s future,” if our jobs go overseas.
Student 1: Why is that good?
Jeff Abrams: (chuckling) Why is that good? Uh…mmm…
Student 2: Maybe the president’s job should go overseas.
Jeff Abrams: (chuckling) Maybe the presidents job…(with sobriety) what’s your name son?
-- Jason Alexander as Jeff Abrams, National Job Recruitment Program government hack in the video “Outsource This.”
As much as the video points a sarcastic and political finger at the foibles of what happens when too many jobs leave a country for outsourcing overseas, the joke on all of us is that with the improvements made in technology, almost anyone can be outsourced and, conversely, become an outsource. These advances are quickly empowering all of us to become competitive resources against a worldwide market of individuals who might as well be true neighbors in locality. It’s a scary reality, but no reason to feel the victim.
In each industry’s desire to rise above its competition, service improvement has always been given a high priority. Providing good relations with customers means continued business and better odds at capitalizing on new business. Outsourcing is very popular in CRM practices since it …
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"Anyone can become angry - that is easy, but to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way - that is not easy." - Aristotle |