Guessing is not a strategy: How to build decision velocity with AI and real-time data
June 10, 2026 | Live Webinar
Baltimore to Bangalore: Communication/Collaboration that W.O.R.K.S.
Rob Saxon is a Project Management Professional, Certified Information Systems Auditor and a trained Six Sigma Specialist. Rob is currently developing methods to integrate project management into previously unexplored areas of business.
It was 12:50 p.m. on the East Coast, and the change management application we support was down. The application processed over 200 changes per day, and it served over 1000 customers around the world. And the application was malfunctioning…
Our lead programmer and his backup both lived in Bangalore, India. The time there was 10:20 p.m., and our SLA didn’t call for 24-hour support.
We had already received a few calls about the problem, but at 1 p.m. our customers were going to begin to process changes in earnest, and the e-mails and phone calls would deluge our very limited U.S. staff. As the overall leader of the application development team, what did I do? You guessed it: I cowered in my cube and hoped the problem would go away by itself…
Of course that’s not what I actually did. Having followed some very basic principles of communication and collaboration for an international team, I wasn’t worried. In fact, I looked forward to testing my communication and collaboration structure. (Okay, maybe I didn’t look forward to it, but I wasn’t worried about it.)
Managing an international project/operations team is a thrilling challenge for any manager. There are tremendous rewards to be gained by leveraging the skills of an international team and taking advantage of time zone differences to create an &ldquo…
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