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The Communication Triangle (Part 2)
As a senior program/project manager I spend most of my professional career in international program/project management, focusing on distributed projects in multi-cultural environments. People I work with recognize me for my ability to assess a situation quickly and define adequate and pragmatic actions to bring projects back on track. My style of management can be characterized as can-do, a pragmatic approach focusing on delivery.
These are the three sides of the communication triangle--and your team members, stakeholders and others related to the project build their own communication triangle as well. Anticipating the three sides of the communication triangle in people and groups helps us communicate more effectively--and overcome or prevent certain downsides of multilingual/multi-location and/or multi-cultural teams.
In these two articles I describe the sides of the communication triangle:
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Part 2 deals with Perception or personal filter used by people to view the world around them and discusses culture and leadership styles.
Perception or Personal Filter
The personal filter is the result of your perception of the world. This is influenced by the long and the short term. Long term is a result of personal emotions and a view of the world that develops over time--stereotyping is one of the results. This might be a great hindrance to communication. If you believe another person is unable to fulfil the activity or understand what you mean, you will most likely not invite the person to perform the task/activity.
One of the ways to deal with this is to run a workshop at the start of the project to make the project members aware of their own management faults and preferences so that …
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"Doubt is not a pleasant condition, but certainty is absurd." - Voltaire |