And So In Closing...

Mike Donoghue is a member of a multinational information technology corporation where he collaborates on the communications guidelines and customer relationship strategies affecting the interactions with internal and external clients. He has analyzed, defined, designed and overseen processes for various engagements including product usability and customer satisfaction, best practice enterprise standardization, relationship/branding structures, and distribution effectiveness and direction. He has also established corporate library solutions to provide frameworks for sales, marketing, training, and support divisions.

  Knowledge Management   Lessons Learned   Quality   Risk Management  

The end is near! Well, at least the end of your project.

With the completion of its other phases, it’s now time for a number of activities that help bring the project some closure. While finishing these extra details at the end may turn into a rush job by the team in order to move on to the next project, the process should be completed properly so that other groups in the future can learn from your experience.

In particular, the closing meeting of the project team should include an appropriate amount of time for reminiscing about what occurred, what solutions were provided and what could be done differently in the future. While many of us may want this disclosure to happen in one meeting, it may be necessary to schedule many gatherings with different participants in order to gather enough detailed information.

When you think of the time and effort spent in setting up, planning, executing and verifying all the actions taken in the project, you owe it to yourself, any support teams and project teams that follow to go through the process of identifying these situations and documenting specific lessons learned from the endeavor.

Where to Begin?
For the project team, everything begins at the creation of the scope.It may seem like ancient history, but does anyone in the group remember what the original scope looked like? Were there any changes to it along …

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