Project Management

Agile Knowledge Management at the General Services Administration's Public Buildings Service

Sam Falcone, MSW, MBA, PMP, CSM, and Lisa Binckes, M.A., Co-Sponsor

The General Services Administration’s (GSA’s) Public Buildings Service (PBS) needed better knowledge management (KM) approaches for supporting their building maintenance, leasing, construction, and renovation projects delivered annually across the United States. A national KM team, utilizing a rapid piloting approach, customized preexisting/prepaid software tools to quickly meet their information needs. Read the case study for details about lessons learned and critical success factors by clicking here.

About the Authors
Sam Falcone MSW, MBA, PMP, CSM provides project management consulting, training, change management, and knowledge management facilitation to clients throughout the public, private, and nonprofit sectors. Mr. Falcone is Managing Principal for Integrated Strategy Associates, Inc., and holds master’s degrees in social work and business administration. His Project Management Professional (PMP)® and Agile Certified Scrum Master (CSM) credentials are complemented by over 20 years of consulting experience in helping organizations to bridge the gap between strategic planning and frontline results.

Lisa Binckes, M.A. has held multiple leadership positions within GSA’s Public Buildings Service (PBS), including her recent positions as Director of the Office of Client Solutions within GSA’s National Capital Region (NCR); and as …


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