Integrating Change Management with the PMBOK® Guide for ECM Solutions

  Change Management   Using PMI Standards   Knowledge Shelf  

1.0   General Overview
While the implementation of any new software system is a trigger for change, Enterprise Content Management (ECM) implementations, in particular, trigger disruptive changes that impact an organization’s groups and individuals substantially. ECM implementations often fundamentally alter the way an organization conducts its business; consequently, end-users, technical support staff, and management all face change-related challenges during the implementation process.

Enterprise Content Management (ECM) is the strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes (AIIM, 2016). An example of one such ECM implementation—moving from a paper-based operation to an electronic workflow system—requires the redefinition of job responsibilities, modifications to business processes, or the adoption of new business rules. Similarly, in a records management implementation, workers must learn new concepts, such as accepting that a document is no longer simply a piece of paper stored on-site, but instead a record now defined by retention and disposition rules. In some implementation scenarios, the client’s IT staff must also learn new technologies to facilitate the rollout to production and the post-implementation administration of the application. …

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