The Relationship Between Total Quality Management, Strategic Management and PMI Processes

Turkey Chapter

Having more than 10 years of experience in quality control and quality assurance, Ayhan Özcan graduated from Hacettepe University’s Department of Geological Engineering. He continued his career in the field of quality control and quality assurance, and has qualifications of expertise in those areas, particularly in international welding engineering.

In today’s rapidly changing world, many organizations consider quality management as a critical factor of success for competitiveness and to sustain their profitability in the marketplace. Greater awareness and commitment to quality throughout the organization and implementation of programs aimed at process improvement are becoming focal points to increase the company’s overall performance. For this reason, many researchers consider total quality management (TQM) the leading management philosophy; therefore, the incorporation of quality management principles and strategic planning is natural and inevitable.

In order to have a better understanding of the relationship between strategic planning and quality management, we first need to know: What is quality? What is total quality management (TQM)? And what is strategic planning?

Although there have been many definitions of quality throughout the years, the way organizations perceive them is a critical part of quality management and depends on the level of organizational maturity within the company. Of all these definitions of quality, “conformance to specification’’ is the most widely accepted. This definition, depending on the culture of the organization, can be perceived as either exceeding customer needs (which means that higher quality costs depend on the cost of …

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- Euripides