Project Management

The Role of Emotional Intelligence in Successful Project Delivery

PMI Sydney, Australia Chapter

Gaurav is a Business Project Manager in Rouse Hill, NSW, Australia.

It’s a question that is frequently debated: Are hard skills more important than soft skills? With experience, I can vouch that soft skills definitely have an edge when it comes to delivering successful projects.

Having said that, having just soft skills is not going to help. You must also have a basic understanding of how projects are delivered. The term “emotional intelligence” (abbreviated EQ or EI) has been thrown around a lot lately, but it has become more than a buzz world. It begs the question: In this world where artificial intelligence is influencing most of our day-to-day decisions, does EQ need to have its own spot in the workplace?

In the context of project management, how could it be structured based on our fundamental pillars? And how can we integrate the concepts in the existing framework that we have?

Below is a simple representation of how the five areas of emotional intelligence—namely self-awareness, self-regulation, motivation, empathy and social skills—can be effectively integrated with the different knowledge areas as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and assist in the successful delivery of projects:


The diagram illustrates how these concepts can be integrated, but the interpretation will not be left to your imagination. Before understanding the impact …

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