Project Management

Reset, Refocus: 2 Concepts and 8 Tips for Making Progress During the Pandemic

Southern Alberta Chapter

Mike Griffiths is a consultant and trainer who help organizations improve performance through shared leadership, agility and (un)common sense. He maintains the blog LeadingAnswers.com.

It is a dilemma. We need to move forward. Not just to make progress on projects, but also to give people something else to focus on beyond the tragedy and fear filling the news.

At the same time, we need to be sensitive to how people have been impacted. We need to demonstrate support and empathy. We need to be available to listen and help wherever we can. We need to step up and be professionals.

Context
More than ever, context is king. How to respond and lead in your environment will depend on how your project and stakeholders have been impacted. There is no universal best response. All I can do is offer some tips for consideration. You can then decide if they apply—and how to implement them for your environment.

Concept 1: Demonstrate Empathy – Cut people some slack. Be there for them, listen and empathize with them. Maybe they have lost family members or are worried about elderly and at-risk family members. Perhaps their work-from-home environment is challenging with children needing help, poor internet service and a less-than-ideal work set-up.

So, provide some emotional support, and demonstrate empathy and active listening. Now is not the time to be a stickler on schedule or tasks. Now is the time to show compassion and build a stronger foundation of understanding and trust for future performance.

Concept 2: Take an economic view of decision-…


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"In the real world, the right thing never happens in the right place and the right time. It is the job of journalists and historians to make it appear that it has."

- Mark Twain