Project Management

Build Integrated Teams for Project Success

John Flanagan

Hospital projects are complicated in the best of times—but throw a pandemic into the mix and the design and construction of healthcare projects becomes even more complex. Many of healthcare providers face this dilemma currently, especially those trying to add new space in the face of lower revenues and an uncertain future.

But there is a silver lining. Recent challenges have spurred project management innovations including the adoption of virtual big rooms and virtual platforms for tracking construction progress. A critical—and often overlooked—aspect of recent project management trends is the importance of strong relationships and truly integrated teams. By investing in key relationships and broader, deeper collaboration, teams can better navigate complexity and innovate better, faster delivery methods. To put it more succinctly—people build relationships, and relationships build buildings.

Our recent work with NYC Health + Hospitals/Coney Island, soon to be renamed NYC Health + Hospitals/South Brooklyn Health, and its Ruth Bader Ginsburg Hospital, illustrates the importance of this principle. During work on the project—a 315,000-square-foot inpatient hospital and campus renovation opening this year—the pandemic hit, upending some of the project’s assumptions, including surge capacity needs. The subsequent design changes alone—which required a range of modifications that…


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"The golden rule is that there are no golden rules."

- George Bernard Shaw

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