Stakeholder Management in Healthcare PM
Dr. Deepa Bhide, PMP is a physician and currently an independent healthcare IT and project management consultant. She has a postgraduate degree in Pediatrics and Neonatology from the University of Health Sciences, India. Deepa is an advocate of using project management in healthcare and related domains. She has worked extensively in the confluence of clinical medicine, IT and project management domains with hands-on experience in managing projects from conception to closure.
The case below is something many of us may have experienced over the last few years with a work meeting—but it also illustrates the partnership and coordination mechanisms among various stakeholders involved in service delivery, surveillance, community mobilization, and governance of COVID-19:
After attending a meeting a few weeks ago, Mary* became ill with a cough, headache and high-grade fever. The manager in charge of the meeting informed the guests that one of the attendees had tested positive for COVID-19 after returning home. Mary promptly got herself and her family members tested and was happy to see a negative result.
In addition to alerting attendees, the manager had sent a report to his county's local COVID-19 monitoring facility. The county managers sprang into action with screening and checking on the vaccination status of those in the area.
Upon finding a few positive cases on screening, the surveillance officials alerted the state public health department, which oversaw COVID-19 surveillance. A report of the surveillance testing was then sent to the World Health Organization.
The universal importance of stakeholders
Stakeholders are individuals, groups or organizations who can affect or be affected by a project objective. They form a crucial component of any project in any domain, and stakeholder satisfaction should always be a project …
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