Beyond the Stethoscope: How AI is Reshaping Hospital Operations (Part 2) – Medical Teams and Patients

Dr. Deepa Bhide, PMP is a physician and currently an independent healthcare IT and project management consultant. She has a postgraduate degree in Pediatrics and Neonatology from the University of Health Sciences, India. Deepa is an advocate of using project management in healthcare and related domains. She has worked extensively in the confluence of clinical medicine, IT and project management domains with hands-on experience in managing projects from conception to closure.

  Artificial Intelligence   Healthcare   Stakeholder Management  

This is Part 2 of an ongoing interview series where I talk with Dr. N from ABC Hospital* in Hyderabad, India. Dr. N spearheads an artificial intelligence project for the facility. Part 1 had a general overview of the stakeholders, and in Part 2 we discuss more details of key stakeholders such as the medical team and patients.

Deepa: I have a fundamental question on AI for healthcare. Since we have an amazing tool to play with, are we now searching for problems?

Dr. N: (smiling) We have pressing healthcare problems (not inventing them!), and are in a perpetual search for tools and techniques to solve them efficiently. AI is the recent entrant on the block, and we would like to view it positively.

Deepa: Stakeholder identification and engagement is an ongoing activity. I am interested to know more about how the medical team and patients reacted to AI intrusion in their workflow.

Dr. N: Patients and our clinical staff/medical team are our key stakeholder groups. We floated a survey and conducted workshops to know their thoughts on this topic. It was a fruitful exercise with good insights. These are a few voices from our patients that possibly represent those of most of our clients:

“I don’t trust machines making decisions about my health, especially my diagnosis and treatment plans. I’d rather go to a physician who checks me and does not rely …

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