Guessing is not a strategy: How to build decision velocity with AI and real-time data
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This blog has often dealt with the issue of distractions on workforce performance. Here’s an interview with someone who studies distractions, which leads to the question: where do you get grant money for this kind of work? She’s timing technology workers to the second as they go through daily tasks. What’s next, ranking obnoxious cell phone ring tones for workplace impact?
Anyway, a key point Gloria Mark (the researcher) makes is that, with distractions, workers are prevented from thinking deeply about a task, an issue, a solution. As she puts it, a worker cannot get flow. In your project, you want workers to efficiently and effectively perform a task. You want them to correctly characterize and resolve an issue. You want them to think creatively to realize solutions to difficult problems. You want them to innovate.
So what have you done in your project to create an environment to get what you want? Have you reduced distractions? It would be a huge improvement. Think deeply about it.
Posted on: July 31, 2008 10:31 PM |
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