Dwight Eisenhower said, "You don't lead by hitting people over the head—that's assault, not leadership."
Over the course of my career I've had the opportunity to witness first hand many different leadership styles—and, some are more successful than others. Nobody likes to get hit over the head and most people respond well to a little freedom regarding how they manage and approach their work. Within project teams (where collaboration is critical) autonomy among team members is very important. Eisenhower also said, "Only strength can cooperate. Weakness can only beg." I think that's true of project teams too.
I'll admit that what I'm about to say is probably easier said than done, but is worth the effort. I have had the opportunity to work as a team member or project leader on many teams over the years, and believe that fundamentally people "step up" when given the opportunity. Of course, that doesn't mean that everyone will. In those instances, it's important to step back and evaluate whether or not that particular team member should remain on the team. That being said, I recognize that not all project managers have the luxury of picking who's on their teams in the real world. However, depending on the organization, they probably have a lot of influence. For any project team to be successful, it's critical to jettison the dead weight that refuses to contribute to the team or doesn't add value. The burden of doing more with less includes doing it with the right people, or projects are doomed from the start.
Beating people over the head is not a long term solution to motivating anyone. Fear is only a motivator for a short period of time, but is ultimately a credibility destroyer and eventually team members tire of being threatened or insulted, and leave—or worse, they leave mentally but stay physically.
As a general rule, I believe that people are really driven by a desire to contribute to something bigger than themselves. Let's face it, most of us don't spend our time changing the world, curing cancer or building bridges to world peace, but there is value to what all of us do. Team members who are allowed to share in the greater vision of what they're doing and understand how their efforts contribute to the success of a worthwhile endeavor tend to be engaged and motivated.
I don't pretend to have all the answers, these are simply some of my observations and opinions. That being said, I am a firm believer in people's desire to do good work. I've worked with very few people who didn't want to excel. Please feel free to contribute to the conversation and share your thoughts and ideas.
Leadership vs. Assault
Posted on: March 15, 2011 12:16 PM |
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It is true that the carrot and stick approach is losing its effectiveness in motivating people to work productively in the current society as more and more people are driven by their own desire to contribute creatively to make the world better. The fact that someone wrote this blog without being paid and a dunce like me is reading and posting comment for it, is a good example that we are driven by our own desire to contribute. The challenge for the project manager will then be finding a good way to draw out and amplify this desire of each and every team member in the project team.
Great topic. I always take on projects with a given core team on which I build getting more people based on my own view. It often happen that one or two members are alliens to the main course, provoking disturbance to the team harmony. When they remain behind it causes double loss for being unproductive and diminishing other team's members input by creating frustration. I always had good improvements when I managed to establish an adult to adult relationship instead of having a parent to child behaviour. The process is long and effort consuming. Usually the improvements are limited. All what you can do is to minimise the loss. The success consists not in convincing the guy to work better for the company but to work better for you.
I believe it was Grace Hopper who said, "You don't manage men into battle." I think this is why I prefer the term "project leader" to "project manager." Leading (or even managing) projects is about leading people. What's more, as you suggest Cristian, it's not always easy (and impossible to do with a Gantt chart or a spreadsheet). Business is personal, and so is leading teams. Your statement, "The success consists not in convincing the guy to work better for the company, but to work better for you," pretty much hits the nail on the head. It's all about people whether your talking about team members or project leaders.
Well, I would prefer "but to work better with you". I am usually very careful when I introduce my direct reports to others by saying "they work with me" rather than "they work for me". This seemingly minor change from 'for' to 'with' makes a significant difference in the relationship and therefore, has the effect of empowering the team members to contribute and create value. By saying 'with', we are implying that each individual has the equal ability to create/co-create value and not doing everything 'for' me according to my instruction which, in my opinion, could be impeding creativity in the team.
You are absolutely right. I remember the time when I was a fresh assistant and my professor introduced me to others as 'my colleague' instead of as 'my assistant'. I felt like getting in a brotherhood and I did my best to fit in the group's culture. In return to the trust being invested in me I worked twice as hard to confirm with results that I am trustworthy.
I really like the concept of "colleagues." In fact, I believe the attitude that represents is a great way to foster creativity on the team.
Good article. I especially like this part "Beating people over the head is not a long term solution to motivating anyone. Fear is only a motivator for a short period of time, but is ultimately a credibility destroyer and eventually team members tire of being threatened or insulted, and leaveāor worse, they leave mentally but stay physically."
And my question is what could you do if the team tacitly refuses to make the best version of their work? Involvement exists, but it is obvious that no one gets involved more than they think they have to. The deadlines aren't respected and the final result is not the best. Like you, as a project manager, don't see passion in their work.
And my question is what could you do if the team tacitly refuses to make the best version of their work? Involvement exists, but it is obvious that no one gets involved more than they think they have to. The deadlines aren't respected and the final result is not the best. Like you, as a project manager, don't see passion in their work.
Great read! It is tru if you work in fear eventually people do tend to leave. Vegas in the building
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