Project Management

Does Anybody Still Use the Pony Express?

From the Strategic Project Management Blog
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As an "accidental" project manager, it's very satisfying to contribute to the project management community online with anecdotes and stories I've picked up from my own experience. I hope you enjoy our daily conversation.

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Utah's West DesertFrom April 3, 1860 to October of 1861 the Pony Express carried mail from St. Joseph, Missouri to Sacramento, California. Before the telegraph, the Pony Express was the most direct means to send a message to points west. During the 18 months the the Pony Express operated, it reduced the time it took for mail to reach California from weeks or months to about ten days. It was state of the art for its day. However, I don't think anyone uses the Pony Express anymore.

Over the Labor Day weekend, I spent a little time on the bike and one of my rides crossed the old Pony Express route. It is a pretty lonely road now, I can only imagine what it must have been like in 1861. I also thought about how communication technology has developed since the days of mounted couriers racing across the desert.

Needless to say, email, text messaging, and instant messaging (and don't forget telecommunications) have changed the way we communicate with each other. Although I didn't check, I'm sure when I was out on the old Pony Express route, I could have taken my cell phone out of my pocket and called home—what a difference 140 some odd years makes.

The big question for us now is, "What's the best way to communicate and collaborate with our project teams?"

I wish I had the magic bullet answer.

If you're like me, email is a very big part of your day. I probably spend about as much time in email as I do any other application on my computer. I also have a text messenger up all the time and my desk phone and cell phone are right next to my computer—not to mention the opportunity to walk over to the next desk and have a conversation. Needless to say, I am very connected (there are also a number of people I communicate with regularly through my project management software, Facebook, Google+ and Twitter). I have found that depending upon the type of communication, what I'm communicating about and who I'm communicating with, I tend to choose the most appropriate method for sending and receiving messages.

As project leaders, we have a lot of communication tools at our fingertips (we also have teams spread around the world). Choosing the right communication and collaboration methods to help our project teams get work done is critical to project success. How do you determine the best way to share information and collaborate with your team?


Posted on: September 06, 2011 10:15 AM | Permalink

Comments (3)

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Wai Mun Koo PMO Director| Intergraph PP&M Singapore, Singapore
Ty, as you have mentioned, there are so many ways that we can communicate these days. So, apart from finding the most suitable way of communication within the team for different purposes and audience, we should also need to consider how we could manage all those different channels of communication. Very often, we will find that we have all our communications flying around everywhere and there isn't a place where we can consolidate and keep them in a central repository. This is critical in project management I would say. Think about the reason that we are recording minutes of meetings. It is also for the same important reason that we should have all our project communication archived so that we can search them up and refer back to them some time later (assuming not everyone has perfect memory).

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Thomas Soam Project Manager| BDA Seremban Ns, Ns, Malaysia
Hi Wai,
Yes, good suggestion.


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Bill Bigler Project Scheduler| Booz Allen Hamilton Centreville, Va, United States
Good thoughts, but let me add two to-do items to implement on each project:
1. Put team communications into your project communications plan. Most communiction plans concentrate on describing the communication channel btween the team/PM and a stakeholder. Put a little section in on the " rules" for team communications.
2. Follow up all important verbal conversations with an email confirmation. Not only do you provide an opportunity for clarification, once the verbal conversation is validated, you have a media that you can save as Wai Mun suggests.

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