Guessing is not a strategy: How to build decision velocity with AI and real-time data
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If you are like most IT managers, you are mismanaging metrics in one way or another. At least that’s according to an unnamed author of a very interesting recent article. Even if you have defined and publicized organizational metrics, the author warns, they are probably traditional IT metrics that do not stir the blood of corporate leaders. And you want to stir their blood in a good way! You want to show you are having clear positive business impact.
Some interesting examples are provided that are consistent with my workforce management theme:
Traditional Metric: 30% of PCs were replaced this year. (Leader judgment: Boring!)
“Emotional” Metric: Computer replacements helped improve user productivity and lowered maintenance costs by $60,000 this year.
Traditional Metric: IT resolved 1,200 tickets this month. (Leader judgment: Is this all you do for me?)
“Emotional” Metric: 20% of IT staff time was devoted to resolving tickets. 40% of requests were related to the operating system. Windows Vista training for users could reduce the number of requests and save $5,000 per month in IT productivity.
See how the “emotional” metrics can hit home when reported to leaders?
There’s more. Here’s the link to the article, although there is free registration required. Also beware that the web content manager must have been coming down from a meth binge, because some HTML flotsam and jetsam appears in the text. And there was no author’s name when I looked at the article. Must need metrics in that department.
Posted on: September 25, 2007 09:42 AM |
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