Project Management

Taking Advantage of Coachable Moments

From the Eye on the Workforce Blog
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Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.

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You may not know this, but you miss out on coaching moments every day. These moments together are way more powerful than your formal annual or semi-annual performance reviews. Way more. PricewaterhouseCoopers gets this and has created a little TV series for its employees, showing that providing immediate (or at least timely) feedback in an effective manner gets the results you want fast. They are even into their second season, covering issues as varied as ‘the guy who smells’ to dealing with mishandled business relationships. PwC already incorporates coaching heavily in their management style, but, realizing the importance of coaching, wanted to maintain the intensity of this culture.
 

You don’t have to get this program for your project, though. Just make it a habit to provide coaching yourself. And make sure all supervisors, team leads, managers (whatever you call them) provide coaching as well. With an easily-gained skill in giving effective feedback, your project supervisors can

  • Improve worker performance long before formal evaluations
  • Accelerate team function
  • Reduce problematic ‘minor’ issues that plague worker satisfaction
Those that have been studying performance for a while understand that there are few techniques that can stimulate improvement in many areas and accelerate the rate of improvement. Coaching is one of those techniques. Find out more about it if you have to and then get out there and start coaching. Then coach your coaches.

Posted on: November 09, 2007 03:42 PM | Permalink

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