Project Management

Finally an Easy Tactic for Performance Improvement 2

From the Eye on the Workforce Blog
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Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.

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The easy universal tactic to improve performance is to establish high standards. OK, so how to you “establish” them correctly? There is a trick. According to the researchers, you have to be genuine and consistent in your communication.
 
The consistent part will be easy enough. Choose the expected quality, deadlines and interaction values and so on, then communicate them and keep communicating them consistently. You must model them as well.
 
Now, the genuine part may be a problem. You will have to continually show your belief that your workers can achieve higher performance. In the study, managers who had high expectations managed in a different way: they walked and talked as if they believed their employees could meet high standards, providing positive feedback regularly. And the employees responded with a 3 to 1 performance improvement! This was very different than managers who did not exhibit these beliefs.
 
You might be thinking, “Great, I just have to act well and I’ll get better performance!” But you don’t have to fake it. This study shows that if you set high standards for your workers, they will respond, so believe it and show it!

Posted on: May 13, 2008 10:20 PM | Permalink

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