Project Management

Eye on the Workforce

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Workforce management is a key part of project success, but project managers often find it difficult to get trustworthy information on what really works. From interpersonal interactions to big workforce issues we'll look the latest research and proven techniques to find the most effective solutions for your projects.

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Mentoring Now - Of All Times

Categories: Learning

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With resources stretched pretty thin, it may seem goofy to think about starting or retaining a mentoring program. But think again: You're going to need your resources to be able to do as much as possible, to take on as many duties as they can.
 
One fast, effective and inexpensive tactic is to have mentors improve the skills of low- to high-level managers, and perhaps highly-skilled technical specialists as well. Mentors can help existing managers grow skills connected with
  • Other departments
  • New processes
  • New technologies
  • Better management
  • Unique environments
  • Different clients, industries, geographies
…You know, give them more flexibility. You'll need them to be flexible sooner or later in this global economic environment.
Posted on: January 28, 2009 10:24 PM | Permalink | Comments (1)

A Television Show for Worker Interaction Research?

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The ability to "read" someone is important for any leader. You need to know who is telling you the truth and who is lying to you for one thing. How well do you think you can tell that someone is lying to you? OK, then, answer this question: Which of the following behaviors tell you that the person telling you something is lying?

  • Folded arms
  • Touching the ear
According to a researcher on lying (we'll have to assume he is telling us the truth), neither of these behaviors is a clue. He says as much on a segment of NPR's show On The Media. The interesting thing is that a television show has been created based on his findings about lying. The show is called "Lie to Me". Perhaps we can all use it to help us read those individuals whose information we depend on.

What other shows can we learn from?
Posted on: January 25, 2009 10:19 PM | Permalink | Comments (1)

Your Role When Training Occurs Via Web 2.0 Techniques

Categories: Learning

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The classic instructor-led training course is becoming more and more scarce. Asynchronous, web-based courses are much more predominant than they used to be. Now, Web 2.0-based solutions are growing quickly. And there is a great variety of alternatives than can be implemented quickly, for example:
  • Wikis
  • Blogs
  • Podcasts
  • Collaborative web sites for communities of practice
What does this mean to you as a project manager? Web 2.0 requires new types of skills from the training group in order to ensure learning gets done. Maybe they have the skills in your organization, maybe they don't. It may also require extra work on their part. Maybe they have the time, maybe they don't. Either way, if these techniques or tools are used in your organization, monitor training planning and results so that you get what you expect.
Posted on: January 21, 2009 09:45 PM | Permalink | Comments (0)

Scientists Prove What Works in Security Training

Categories: Learning

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Security would be much less of a problem if you could just eliminate users. We've got a team at gantthead Labs working on that right now, but until they find a solution, it's time to re-think how you train your workforce to keep your network safe from Evil Penetrators.
 
It's true, because crack scientists have been working on this for a while. Two recent studies show that you are probably taking the wrong tact in your workforce training, if you are training at all. In fact, if you are actually training you may still be wasting your time.
 
Social Engineering Study: Real scientists (published in a dissertation!) show that workers can be fooled by smart miscreants who use workers' better natures against them - despite standard training. An example of social engineering fraud is the caller who says he is from the IT department and convinces a worker to give out password using knowledge of human behavior. According to these guys, what is needed to stop abuse of good nature is to
  • Start training using reality-based scenarios
  • Create fictitious attacks to find areas of weaknesses
Phishing Study: Real scientists show that too many people ignore or forget training when confronted "phishing" sites . However, users who are easily fooled by malicious fake web sites are the same users who are ready to benefit from - I love this - a trick phishing site, that leads the user to educational materials to teach them not to be patsies.
 
Bottom Line: Create high-impact training to improve security by using fictitious attacks, trick phishing sites and reality-based scenarios.
Posted on: January 19, 2009 11:28 PM | Permalink | Comments (0)

2009: Year of Getting Ready for the Upside

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In my last post, I talked about the importance of being open and honest about the tough financial conditions that exist for your project. Preparing workers for making the proper adjustments was the next obvious step.
 
So then what do you do? Cope
 
Your workforce is looking to you for signals. If you handle the difficulties with a positive and constructive attitude, it will be easier for works to do the same. Of course, if you turn into some kind of ogre, there will be a dark cloud over the workforce that will be an obstacle to the performance you desperately need.
 
Another facet of coping as a project manager is helping other leaders position the business so that it can take advantage of the marketplace that appears on the upside. There may be some drastic changes in your industry, so keep up with the latest information, provide your input, and make the corresponding adjustments to your activities. You'll position yourself to be on top of the upside.
Posted on: January 16, 2009 01:40 PM | Permalink | Comments (1)
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