Project Management

Voices on Project Management

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Voices on Project Management offers insights, tips, advice and personal stories from project managers in different regions and industries. The goal is to get you thinking, and spark a discussion. So, if you read something that you agree with--or even disagree with--leave a comment.

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What Do You Look for in a Collaboration Tool?

Categories: Tools

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With so many project management collaboration tools out there, what is a useful, intuitive and inexpensive tool to use? It all depends on what you look for in a tool.

I look for the ability to assign tasks to team members or teams. I also like to be able to add notes and collaborate with team members through the tool, specific to the tasks they're assigned or the work they are doing. These capabilities cut through many unnecessary meetings and allow you to see real-time progress of the assigned work.

I use a web-based software called IntervalsTM. I create my projects and tasks, and then add my team to the projects and assign each of them their respective tasks. While I may create an MS Project-based project plan, I would use Intervals to manage the actual tasks, time and budget.

It's also a great tool for assessing how much time various tasks take and getting a more accurate measure of the time spent on the tasks. This tool has built-in timers for each task and general timers that make it easy to track your time.

Timesheet management is quite easy as well. I get my team to submit the hours they spent on a regular basis. At the end of the week, they submit their timesheet, which I either approve or reject -- it all happens online.

Another great feature is the executive role, which allows an executive or sponsor to see the latest progress on a project without having to be involved in any other details. The progress can be seen at any time online, by anyone provided such access.

What are your favorite collaboration tools? Are there any tools you use that achieve all these abilities?

The views expressed within the PMI Voices on Project Management blog are contributed from external sources and do not necessarily reflect the views and opinions of PMI.
Posted by Dmitri Ivanenko PMP ITIL on: June 07, 2011 01:03 PM | Permalink | Comments (3)

Avoid the Agile Logjam

Categories: Agile

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Not all Agile teams are created equal.

Some commit to their work and complete requirements throughout -- not just at the end.

Other teams struggle. Their sub-tasks may make progress, but their overall requirements or "stories," which express requirements in ways that customers can relate to, seem to get stuck. They finish on the last day of the iteration, if at all.

What makes these teams different?

Often requirements haven't been sub-divided. Queuing theory teaches that the same amount of work divided into smaller pieces flows faster. Teams with stories divided into work durations of one to three days see their work fly through the system. They can finish some requirements and then pick more.
 
Teams with stories that take a week or more are at risk of a traffic jam. Moreover, we're less aware of the delay until later -- when it's harder to take corrective action.
 
One correction is to refocus on a smaller number of requirements, but dedicate to finishing those. Another method is to split a story, even though the iteration is underway. Or, remove a story from the current iteration so it can be fully completed in another.
 
If none of these ideas seem enough, make sure the team is committed. Per the principles in the Agile Manifesto, team members need to self-organize to dedicate themselves to finishing whatever work is planned.

How have you avoided Agile traffic jams in your projects? Has splitting stories to a manageable size helped avoid bottlenecks?
Posted by William Krebs on: June 02, 2011 11:15 AM | Permalink | Comments (3)

Finding a Project's Intangible ROI

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If you're new to project management, you might be surprised to learn that some projects -- maybe some of yours -- do not generate any actual profits.

That can make it difficult to demonstrate how talented you are as project manager and how great your project delivery team is. So, how can you show you've created value if you cannot show revenue or profits as a direct result of your project?

Look at ROI in a different light. Instead of using profits as a benchmark, consider intangible benefits, such as cost-savings that will result from the project, or a positive swing in public relations or team dynamics

My team and I were working on a project that involved automating a conference room. A user could walk into the room, push a single button and the automation would do the rest. The project didn't generate any profit, but the feedback from stakeholders was 100 percent positive: My team had created an environment that worked as advertised and made users' work lives easier and less frustrating. And that translated to a huge upswing in stakeholder influence.

When we needed buy-in on the next project, the stakeholders were more than happy to offer support. They even understood if the project would affect them negatively (i.e. space being unavailable for use during project, or a feature being disabled for a short time). It may be hard to say that stakeholders' good graces (for example) increased by exactly 42 percent, but it's very obvious when your ability to influence them has increased. Things seem to just run more smoothly.

Have your projects generated intangible ROI? How have your project teams benefited from it?

Posted by Taralyn Frasqueri-Molina on: May 31, 2011 10:54 AM | Permalink | Comments (11)

How Arguments with Stakeholders Hinder Project Managers

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Arguing with your stakeholders is never good.

The basis of an argument is to defend your position while defeating the other person's in the process. It's easy to suggest using active listening to understand the other person's viewpoint, but this advice overlooks the inevitable build up of emotions inherent in any argument.

Asking the help of a third party to mediate an argument with a stakeholder can be very useful. First, the presence of an observer helps contain excessive emotions. Secondly, a third-party observer can bring fresh insights to help move the argument to a constructive discussion and, ultimately, a solution.

Transitioning from a sides-based argument to an "us"-based solution does not require the third-party observer to necessarily solve the problem. Rather, the mediator should help those arguing to develop a solution.

An ancient legend demonstrates this concept beautifully:

A farmer died and left his herd of 17 camels to his three sons. In his will, he left half of the camels to his eldest son, one third of the camels to the second son and one ninth of the camels to his youngest son.

The three brothers were having great difficulty working out a fair way of implementing their father's will and could not agree on who would have more and who would have less than the amount willed. Before their relationship became too stained, the brothers went to visit a wise old woman who lived in their village to seek advice.

She told them she could not solve their problem but would give them her only camel if it would help.

The brothers thanked her and took the camel back with them. With a herd of 18 the problem simply disappeared; the first brother took 9 camels, the second six and the youngest two.

But, 9 + 6 + 2 = 17, so they gave the spare camel back to the wise old lady with their thanks.

The point of the story, from a project management perspective, is that belaboring arguments with stakeholders will only succeed in delaying the project. For the sake of keeping the project within the triple constraints, it's best to resolve arguments promptly and for the good of the project.

In your projects, how have you handled arguments? Do you seek help before positions become entrenched?

Posted by Lynda Bourne on: May 27, 2011 09:56 AM | Permalink | Comments (2)

Reinventing the Project Management Career

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In my previous post, I said, "I can't be sure but I have a feeling that the nature of the project management game is changing." I'm becoming more certain of that all the time -- especially in terms of what that means for my career.

Recall that I articulated three trends that "give me pause:"

• Project management jobs are following other IT jobs to emerging markets
• Agile is gaining in popularity as a way to approach IT projects
• The way the global economy functions is said to be changing

Each of these injects a fair amount of uncertainty into my career plans.

In a project context, uncertainty is interesting in that it has the potential to positively or negatively affect project objectives. The same is true of career objectives, which makes those three trends very interesting to me.

So what are my career objectives? Simple:

1. Continue to manage projects
2. Have enough variety in those projects to keep things interesting

To what extent might the aforementioned trends affect those objectives? It depends on the timeframe. Thinking about the state of the profession over the next four or five years, two questions come to mind:

• Within that time, what is the likelihood that one or more of the three trends I outline will have an impact (positive or negative) on my two career objectives?

• What might that impact be?

You tell me.

What are your overall goals for the next five years, and how will the shifts we see in project management affect those goals?

Posted by Jim De Piante on: May 25, 2011 09:52 AM | Permalink | Comments (5)
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