Vendor Benchmarks

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Format: Evaluation Assessment

Vendor Benchmarks are industry and in-house standards used to assess a vendor package's performance. The standards are described in terms of the objectives that the package should meet or exceed. Benchmark standards for the following areas should be considered when selecting a package:

• Technology enablement (future)
• Rate and degree of innovation
• Quality
• Policies and procedures for upgrades
• Level of service performance
• Pricing and licensing

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