I would like to pass a concern about customer care at pmi.com. I have contacted in the last year to the email of pmi.com 4 times, and the person replying allways reply with a script writen and no human contact at all.
I have contacted in the last month about 2 issues with my e-learning program and I have received the same script and no help at all.
It is a bit frustrating that a person that should be reading emails and replying to customers that actually pay for services.
I think customers should be a big part of customercare email to reply and respond to customers concerns and problems.
the 4 times I have contacted customer service it has been horrific.
I would like to scalete the issue to somebody in PMI.org but I do not know who to address.
Stelian ROMANProject Manager| MicroSafetyCarlingford, New South Wales, Australia
I had better experience. Someone actually responded, but it took a bit of time. Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
Sorry to hear. I have not had any such experience. I had used both the online chat option and phone call. Good luck! Saving Changes...
Iain FraserAuthor, Speaker, Independent Director| Jacobite ConsultingWellington, New Zealand
I suggest that you contact the interim CEO Mr Joseph (Joe) Cahill at [email protected]
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1 reply by Mayte Mata Sivera
Dec 31, 2018 1:25 PM
Mayte Mata Sivera
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Really, directly with the CEO?
I think that there is no need of that, there are chat, phone numbers.. if Pau Xavier's issue is a question about his certification or audit process...he doesn't need to bother Joseph..
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
I as well did have a better experience. They do respond but it can take sometime before they do but fro Mehta I understand, you’re saying they never responded. You can try and contact Joseph Cahill as suggested by Ian. Saving Changes...
Lets turn this opportunity in a learning opportunity:
1.- what options will give to the customer to contact higher level of management?
- direct email? let costumers contact the same email but monitor the email? have a specific complain email? as manager, will you send emails to the customer care service to monitor the service?
2.- what actions will you use to rectify the error? - new training? - setup a quality baseline to reply customers? meet up ones a week to monitor customer care advisors and custumers' emails?
3.- how much do you value the customer reply? - even if the customer is angry? how will you manage the situation? I allways been taught that a customer angry is the best option to learn how your skills can improve to fix a bad situation, will you register in lessons learned if needed?
thank you all for your time Saving Changes...
RAJESH K LProject Manager, PMP| Bharat Electronics, Bengaluru, IndiaBengaluru, Karnataka, India
Contacting PMI and getting response which can be shared in this platform is huge. Saving Changes...
Joshua RenderProduct Owner| CognizantHarrisville, Ny, United States
I get the same thing. Usually, it's stuff you can find on their website somewhere and I am seeking clarification on it and the response you get doesn't really answer your question because it spits back what you already know. Saving Changes...
Joshua RenderProduct Owner| CognizantHarrisville, Ny, United States
The online chat option seems to work better than email. Saving Changes...
I suggest that you contact the interim CEO Mr Joseph (Joe) Cahill at [email protected]
Really, directly with the CEO?
I think that there is no need of that, there are chat, phone numbers.. if Pau Xavier's issue is a question about his certification or audit process...he doesn't need to bother Joseph.. Saving Changes...
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