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PMI Customer Care email

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Pablo Miras Martinez Msc BEng CAPM PSM I| Rielec Logistics Systems Valencia, Valencia, Spain
Hello there,

I would like to pass a concern about customer care at pmi.com.
I have contacted in the last year to the email of pmi.com 4 times, and the person replying allways reply with a script writen and no human contact at all.

I have contacted in the last month about 2 issues with my e-learning program and I have received the same script and no help at all.

It is a bit frustrating that a person that should be reading emails and replying to customers that actually pay for services.

I think customers should be a big part of customercare email to reply and respond to customers concerns and problems.

the 4 times I have contacted customer service it has been horrific.

I would like to scalete the issue to somebody in PMI.org but I do not know who to address.

Thank you to you all.
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Frank Abu Lagos, LA, Nigeria
Good day. Please is it possible to use another email address to apply for the PMP certification?
I had issues with my professional education while filling the application form but it's not editing. I want to put the name of the institute I completed my PMP training.
...
1 reply by Kwiyuh Michael Wepngong
Jan 23, 2026 3:38 AM
Kwiyuh Michael Wepngong
...
Hi Frank,
I will advise you use Customer care email.
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Kwiyuh Michael Wepngong
Community Champion
Financial Management Specialist | US Peace Corps Yaounde, Centre, Cameroon
Jan 20, 2026 3:19 PM
Replying to Frank Abu
...
Good day. Please is it possible to use another email address to apply for the PMP certification?
I had issues with my professional education while filling the application form but it's not editing. I want to put the name of the institute I completed my PMP training.
Hi Frank,
I will advise you use Customer care email.
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Rohtas Singh Project Manager| 3I Infotech Ltd Ballabgarh, Hr, India
Hi I have obtained all 35 PDU in all section even over all its 43 PDU but still renewal certification option not appearing ,kind help whom should we write or call
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