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Topics: IT Project Management
Digital Acceleration through a Global PMO
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McDonald's $155 million Digital Acceleration initiative was a PMI Project of the Year finalist: https://www.projectmanagement.com/articles...ital-Experience
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In the article linked above, PMO leader Amy Martin says, "McDonald’s is a risk-averse organization. If you get a small thing wrong in 37,000 restaurants, you get a lot of noise. As much as this was a digital-transformation effort, there was also a culture shift to deploy solutions faster into the restaurants."
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After initial key targets were missed during early iterations of the platform, the team established a dedicated war room that implemented more aggressive testing. Developers applied root-cause analysis, identified tickets looking for commonality and rapidly mobilized teams to address reliability issues as they arose. This early intervention helped the team ensure smooth rollouts, Ms. Martin says.
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Awesome. thanks
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It seems McDonald's is focusing on one side of the spectrum: standardization and globalization. As Toyota would point out, you still need to include regionalization and localization in your strategy to be truly effective.
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Would be interesting to know what features were being released over time; I can't quite get on board with a mobile app being partially released with 'some' features and not being fully baked especially an ordering app for the end user and doing that across multiple countries. I think a deeper dive into the project details would be a benefit to all.

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